Mohamed Khalil Alaisah, Head Of Information Technology

Mohamed Khalil Alaisah

Head Of Information Technology

Sharjah Commerce & Tourism Development Authority(SCTDA) (SCTDA)

Location
United Arab Emirates - Dubai
Education
Master's degree, Master in IT Management and Governance
Experience
17 years, 4 months

Share My Profile

Block User


Work Experience

Total years of experience :17 years, 4 months

Head Of Information Technology at Sharjah Commerce & Tourism Development Authority(SCTDA) (SCTDA)
  • United Arab Emirates - Sharjah
  • My current job since January 2012

Designation Chronology:
Jan 2012 - Dec 2020 : Head of Information Technology
Jul 2016 - Jul 2018 : Business Process Reengineering Lead
Mar 2013 - May 2018 : Information Technology Project Manager
Jan 2011 - Jan 2012 : Senior Information Technology Specialist

Joined the organization as Senior Information Technology Specialist, received accolades and multiple promotions. Rotated through several designations and currently handling position as Head of Information Technology - with accountability to improve business functions through technological advances and automate the issuance, approval, renewal, amendment and cancellation of all hotel and tourism-related licenses.

Head of Information Technology Jan 2012 - Dec 2020

Projects Handled & Accomplishments:
• Handpicked to lead the digital transformation program of 6 IT projects for government and private clients- performed requirement gathering, business analysis, prototyping development, UAT, and successful delivery.
• Accomplished 86% digital transformation across 6 key areas including 6 enterprise systems to support both distributed and centralized business operations including ERP Operation and Finance (Dynamics 365 on Azure Cloud, Hotel Establishments Licensing, Classification and Inspection, permits issuance and fines, HRMS, Payroll, and eLearning platforms.

Business Process Reengineering Lead Jul 2016 - Jul 2018

Projects Handled & Accomplishments:
• Leveraged expert analysis in gathering requirements for 4 government entities, evaluating and building documentation of 216 as-is processes, conducting 7 fit-gap analysis workshops to define the to-be processes in addition to evaluating 186 business processes, data, and workflow.
• Performance improvement champion: Improved 86% performance in terms of quality of service and productivity and enhancing BPR/BPI tools, data modelling (E-R and transactional models), Lean IT Kaizen methodology, and Change Management methods.
• Initiated customer-centric culture, continuous improvement, and performance measurement in 2 government organizations. Developed an end-to-end improvement framework and created a scorecard to measure the success of established processes.

Information Technology Project Manager Mar 2013 - May 2018

Projects Handled & Accomplishments:
• Spearheaded 6 projects from definition to completion; supervised the requirement gathering and analysis of 4 projects, and conducted 8 post-project evaluations and UAT to ensure stakeholder expectations.
• Created 6 information systems, portals, and apps; performed 5 source code verifications and developed 5 agile teams.
• Registered success in delivering a portfolio of six projects for external clients: Hotel Guests Booking and Statistical business intelligence, Industrial Training system for Tour Guides, service kiosks in 78 locations, and the integration with Economic departments, municipality, Tahseel Payment gateway, and Police.

Senior Information Technology Specialist Jan 2011 - Jan 2012

Projects Handled & Accomplishments:
• Analyzed, negotiated, and approved the technical proposals of 4 projects pertinent to ERP Dynamics GP, portal, HR, payroll, and hotel statistics system.
• Collaborated with outsourced technology partners to ensure suitability for purpose and use and compliance with metrics and KPI. Contributed to post-project evaluations and UAT.
• Streamlined backup and disaster recovery procedures; implemented strong security controls for technology solutions, information, and data as well as effectively managed change requests on software applications.

Client Information Technology Project Manager at Dreamsoft Computers LLC
  • United Arab Emirates - Abu Dhabi
  • September 2009 to December 2010

Accomplishments & Key Responsibilities:
• Headed 5 IT projects for government and private clients encompassing Emirates Aluminum, Emirates Palace, Ministry of labor, Emirates ID, Al Nour Hospital, Al Awael Securities.
• Developed IT project plans & strategies, established project targets and performance measures to IT enhance operations, business profitability & revenue.
• Effectively gathered requirements for projects, prepared technical/financial proposals, defined the IT roadmap, and executed 4 post-project evaluations and UAT to ensure stakeholders' expectations.
• Took accountability for the delivery as per agreed metrics and provided inputs to enhance the user interface design and prototyping (UI/UX). Directed projects to satisfy client business needs.
• Ensured that change/configuration/release/testing/quality a properly followed by defining and maintaining established standards and processes.

System Analyst at Map Design e-Solutions LLC
  • Jordan - Amman
  • June 2007 to August 2009

Accomplishments & Key Responsibilities:
• Spearheaded IT projects by coordinating laterally with diverse technical teams and vertically with internal management, stakeholders, and client, analyzing business requirements for 5 projects including ERP, school registration system, recruitment system, and portals.
• Conducted regular meetings with business departments and supervised the progress of 3 projects at various stages simultaneously implemented risk mitigation activities for 3 projects.
• Oversaw the development and implementation of 2 information systems and websites using C#, VB.NET, ASP.Net and MS SQL, and managed their hosting servers.
• Instrumental in concluding 5 IT contracts and service level agreements.

AWARDS & ACCOLADES
• Bestowed with an award as “The Most Innovative Employee of the Year 2018”, Sharjah Commerce and Tourism Development Authority.
• Conferred with the Chairman’s Award, Sharjah Commerce and Tourism Development Authority, 2014.
• Received the Distinguished Employee Award, Sharjah Commerce and Tourism Development Authority, 2011.
• Member of Digital Transformation Committee.
• Member of Business Process Reengineering Committee

Education

Master's degree, Master in IT Management and Governance
  • at Canadian University Dubai
  • January 2020

MSc IT Management and Governance Canadian University Dubai, UAE (Jan 2020 – Present) GPA 3.6

Bachelor's degree, Computer Information Systems
  • at Al Al-Bayt University
  • June 2007

B.Sc. in Computer Information Systems, Al Al-Bayt University – Jordan (Sept 2002 – Jun 2007) GPA 3.5

Specialties & Skills

Microsoft Dynamics
Project Management
IT Management
Configuration Management
Change Agent
Software Development Life Cycle
Business Processes Reengineering
Program and Project Management
IT Optimization
Decision Making/ Support
COBIT5 End- To-End Business View Of The Government Of Enterprise IT
Business Analysis/ Digital Transformation
Technical Understanding
Maximizing ROI and Enhancing User Experience
Government Liaison
ITIL Framework For IT Service Management Best Practices
Operational Enhancements
Communication & Analytical Skills
Scrum For Agile Practices, Values, and Responses To Challenging Situations
Lean IT Kaizen For Continuous Improvement
Data Analytics
Multi-tasking
Group Dynamics/Synergy
PMP Methodology
Confluence & Wrike
Bitbucket GIT
Enterprise IT Governance and Strategy
Software Development Methodology
Multiple Project-priorities and Deadlines
Stakeholder Management
Manage Resources
Executing IT Strategies
Technology Team Leader
Process Improvement
Leadership Following IML

Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.




Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Professional Scrum Master (PSM I) (Training)
Training Institute:
Scrum.org
Date Attended:
August 2015
Project Management Professional (Training)
Training Institute:
PMI
Date Attended:
July 2012
AWS Certified Solutions Architect (Certificate)
Date Attended:
January 2017
COBIT® 5 Foundation (Training)
Training Institute:
ISACA
Date Attended:
January 2015
Lean IT Kaizen , IT Continuous Improvement (Training)
Training Institute:
Lean IT Association
Date Attended:
January 2016
COBIT® 5 Implementation, Effective Management and Governance of Enterprise IT (Training)
Training Institute:
ISACA
Date Attended:
January 2015
Lean IT Foundation (Training)
Training Institute:
Lean IT Association
Date Attended:
January 2016
ITIL V3 Foundation– AXELOS (Certificate)
Date Attended:
February 2014
Leadership Skills –ILM (Certificate)
Date Attended:
October 2014
Microsoft Certified Technology Specialist (MCTS) – Managing Microsoft Dynamics Implementations (Certificate)
Date Attended:
September 2012

Hobbies

  • Reading, Music, Travelling, Sports