SR. ADMINISTRATOR / CUSTOMER SERVICE
DUBAI PROPERTIES GROUP LLC.
Total years of experience :18 years, 3 months
• • Attend to customer inquiry regarding product availability, location, price and release dates.
• Opens customer account by creating a “lead” on Salesforce system to record customer information.
• Management of documents “Soft/Hard” copies submitted by customer such as Booking form, Passport copy, EID copy, Commercial License and all other relevant documents required in a transaction.
• Collect and submit all Cheques and other payment fees from customer and coordinate with finance department.
• Meet customer for SPA (Sale & Purchase Agreement) signing. Answer questions if any special clause is requested and added on the agreement.
• Drafting of “Internal/External” Memorandum, Monthly reports and Dashboard.
• Management of all “Internal/External” communication reference numbers, Legal and IT Service request, Product reservation request, Document transmittal forms and Department employee records.
• Management and creation of procurement request of Office supplies and equipment for the department.
• Manage and archiving of all tracking sheets.
•• Provide assistance in administrative management, business directory, logistics, equipment inventory and storage.
• Managing the inventory of office supplies and monitors the level of stocks; search for suppliers and submit invoices.
• Coordinate between departments in resolving the day-to-day administrative and operational issues.
• Coordinate meeting schedules, trainings, interviews, events, and hotel & flight bookings.
• Sending and receiving mail and packages.
• Archiving of business correspondence, reports and MS power point presentation.
• Answering all incoming calls, sending and receiving faxes.
• Archiving all copies of procurement invoice.
• Preparing Minutes of Meeting, meeting notes and internal support materials
• Ordering and receiving food deliveries.
• • Provide friendly and effective world class customer service experience.
• Responsible for the maintenance, handling and securing promotional materials such as flyers, brochures, catalogues promotional vouchers and giveaways.
• Address customer inquiries regarding product information and promotion.
• Provide potential buyers the benefits if they subscribe and take advantage of the ongoing promotion.
• Provide a Day-in and Day-out end result of the promotional activity to the promotions manager.
OVER ALL COORDINATOR WITH THE FOLLOWING KEY FUNCTIONS:
ADMINISTRATOR / RECEPTIONIST
• Answer all incoming calls; provide company and product information, take messages, transfer calls following company call transfer protocol.
• Point of Contact for; General email, logistics, equipment inventory and storage.
• Arrange pick-up of events and exhibition catalogues for Local venues.
• Order event catalogues for International exhibitions.
• Encode all catalogues and keep record of the list.
• Managing inventory of office supplies.
• Scheduling and coordinating meetings, trainings, interviews, staff attendance and staff travel accommodations.
• Regular maintenance and update of exhibitions Local and International.
PROJECTS and MARKETING COORDINATOR
• Coordinate with the marketing manager on client’s feedback and percentage of local and international exhibitors versus last year’s exhibitors.
• Occasionally attend client meetings to discuss requirements and marketing campaign.
• Prepare LPO.
• Prepare quotations.
• Regular maintenance and update of company website.
• Attend verbal complaints against the production staff; submit written reports to the production manager to ensure that all issues are address before the start date of the event.
• Document all feedback, issues encountered, during and after the production process to be presented to the marketing manager, production manager and MD.
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LEAD CCS
• Manage a team of approximately 15 CCS and ensure that all key metrics of performance as per client requirement are met and exceeded.
• Manage and strengthen client relationship.
• Act as the first level of escalations and resolve all issues within the team through regular feedback and team meetings.
• Responsible for daily, weekly and monthly reporting to client.
• Responsible for managing people metrics within the team.
• Manage team performance and be responsible for the overall development of the team.
• Institute R & R to enhance team performance and motivation.
• Take escalated call if customer requested to speak to a supervisor and ensure First Call Resolution
• Visit potential customers for new business
• Provide customers with quotations
• Negotiate the terms of an agreement and close sales
• Gather market and customer information and provide feedback on buying trends
• Identify new markets and business opportunities
• Builds quality customer relationship that result in increased sales of a specific outright brand or classification