Senior Microsoft 365 Engineer
Telenor Shared Services
Total years of experience :11 years, 6 Months
Key Achievements:
• Telenor Global Office 365 adoption - Scope of 10+ countries (Scandinavian / Asian) and
approx. 20, 000 users.
• Transitioning Telenor Asia - Microsoft 365 services migration to new company’s
Microsoft Tenant.
General Responsibilities:
• Oversight of Office 365 services and deliveries for all Telenor Business Units and Group
Units.
• Pivotal role in maintaining seamless Office 365 operations, encompassing on-premises
Exchange & Skype migrations and customer onboarding.
• Ensure professional and quality services & deliverables to achieve NPS targets we offer.
• Proficiently conducting in-depth technical analysis and adeptly resolving complex issues.
• Ensuring a comprehensive understanding of upcoming platform changes and actively
engaging in organizational change management forums to finalize strategies.
Projects with Telenor Shared Services:
1. Transitioning Telenor Asia - Migrate Microsoft 365 services to new company’s Tenant
• Determined the boundaries of the project, including the specific services to be migrated
and any limitations or exclusions.
• Identified potential risks and developed strategies to mitigate them, ensuring a smooth
transition and minimal disruption to users.
• Shared the project plan and migration strategy with all stakeholders, ensuring everyone
is aligned on the objectives and timelines.
• Planned and executed the migration of data, applications, and services from the existing
Telenor Microsoft 365 environment to the new company's Microsoft Tenant.
• Conducted a pilot migration with a small subset of users to validate the migration
process, identify any issues, and fine-tune the procedures.
• Migrated the remaining users, data, applications, and services according to the defined
plan and migration strategy.
• Verified that all migrated services are functioning as expected, users have access to their
data, and any dependencies or integrations are properly configured.
• Obtained formal acceptance from stakeholders that the migration has been successfully
completed, and all objectives have been met.
2. Telenor Global Office 365 Adoption with scope of 10+ countries (Scandinavian/Asian)
& approx. 20, 000 users
• Implemented global Office 365 transformation program on business units
(Scandinavian/Asian), those are operating from different regions and have their own
infrastructure (Forest/Domain &Topology).
• Collaborated with project stakeholders to define project goals, objectives, and success
criteria.
• Identified key deliverables, milestones, and timelines for the Office 365 adoption project.
• Developed a detailed project plan outlining tasks, dependencies, and resource allocation.
• Conducted risk assessment and mitigation planning to ensure project success.
• Planned and executed the migration of data from their systems to Office 365, ensuring data integrity and minimal disruption.
• Validated the migrated data to ensure accuracy and completeness.
• Collaborated with stakeholders to perform user acceptance testing and gather feedback on the implemented solution.
• Monitored the Office 365 environment, proactively identified and resolved any performance or security issues.
• Obtained formal acceptance from stakeholders that the project has been successfully completed, and all objectives have been met.
Key Achievements:
• Deployment and Migration from Microsoft Exchange 2016 to Exchange 2019.
• Deployment of Office 365 Exchange Hybrid.
• Pakistan Civil Aviation Authority - IIAP (Islamabad International Airport).
General Responsibilities:
• Proficiently designed, deployed, configured, and administered Microsoft Exchange Server 2013/2016.
• Expertly handled the design, deployment, configuration, and ongoing administration of Microsoft Office 365 workloads.
• Implemented Hardware Load Balancers, optimizing performance and reliability within the Exchange Environment.
• Successfully consolidated Office 365 Tenants, streamlining operations and resource management.
• Implemented robust SMTP Relay security measures, Load Balancing, and failover configurations for servers and applications.
• Managed the configuration and administration of Microsoft Windows Server 2012R2/2016.
• Day to day administration and L3 support for our hosted Exchange Environment 2016 and Office 365.
• Collaborated on operations compliance and implemented a patch management solution to mitigate risks in the Windows server
environment.
• Strategically planned business initiatives to maximize critical activities during outage periods, resulting in a 100% process improvement.
Projects with Systems Limited:
3. Deployment and Migration from Microsoft Exchange 2013 to Exchange 2016:
• Conducted in-depth analysis and successfully stabilized the Exchange Environment.
• Orchestrated the deployment of a multi-site, highly available Exchange 2016 Environment.
• Developed a comprehensive migration plan for 2000 users, prioritizing actions based on business impact analysis.
• Executed a seamless migration of users from Exchange 2013 to Exchange 2016, ensuring minimal disruption.
• Streamlined the migration of SMTP Traffic from Enterprise applications to the newly deployed Exchange 2016's HA-SMTP system.
• Expertly deployed and configured Hardware Load Balancers to optimize the Exchange Environment's performance.
• Efficiently managed the decommissioning process for Exchange 2013 and pre-2013 deployments, ensuring a smooth transition.
4. Office 365 - Exchange Hybrid Deployment:
• Orchestrated the end-to-end process of designing, planning, and executing a Hybrid Deployment.
• Successfully established an Exchange 2016 hybrid deployment for seamless collaboration.
• Proficiently installed and configured Azure AD Connect and ADFS to enhance authentication and integration.
• Efficiently directed mail flow through the Exchange Online organization, facilitating smooth communication between on-premises and
Exchange Online environments.
• Migrated on-premises mailboxes to Office 365 with zero downtime, ensuring uninterrupted productivity for users.
5. Pakistan Civil Aviation Authority - IIAP (Islamabad International Airport)
• Successfully deployed and configured Active Directory as a new child domain within the HQCAA Environment.
• Expertly implemented and configured SCVMM 2016 for enhanced virtualization management.
• Skillfully orchestrated the deployment and configuration of SCCM 2016 to streamline system management.
• Proficiently set up and configured SCOM 2016 to monitor and optimize system performance.
• Efficiently deployed and configured File and Storage services to ensure data accessibility and reliability.
Key Achievements:
• Office365 Tenant to Tenant Migration
• Office365 Cutover Migration
• Google Suite to Office365 Migration
General Responsibilities:
• Proficiently installed, configured, and administered Microsoft Windows Server 2008R2/2012.
• Expertly handled the installation, configuration, and administration of Microsoft Exchange Server 2010/2013.
• Provided day-to-day administration and offered Level 3 support for our hosted Exchange Environment.
• Devised proactive support strategies to minimize incidents, boost availability, and expedite deployments.
• Collaborated closely with project stakeholders to define project goals, objectives, and success criteria.
• Troubleshooting to swiftly resolve mail delivery issues and maintain seamless communication
Key Achievements:
• Pakistan Education and Research Network, Enterprise Academic Alliance Cloud for Public Sector Universities.
Responsibilities as member of Infra-Structure Team:
• Executed the deployed of new Active Directory infrastructure utilizing Windows 2008 R2/2012 Server.
• Established Child Domains and Additional Domains for enhanced organizational structure.
• Delegated administrative control to Domain Admins, ensuring efficient management.
• Implemented robust domain security measures across all domains for enhanced protection.
• Facilitated remote administration delegation activities, streamlining remote management.
• Published Remote Desktop Protocol (RDP) access for improved remote connectivity.
• Enabled Outlook Web Access (OWA) for remote email accessibility.
• Conducted metadata cleanup within the Active Directory environment.
• Managed Active Directory, Exchange, and Lync user accounts efficiently.
• Created Accepted Domains within Exchange 2010 for comprehensive email management.
• Implemented Role-Based Access Control (RBAC) in Exchange 2010, enhancing access control and security.
General Responsibilities:
• Proficiently installing and managing Windows desktop and server operating systems.
• Delivering comprehensive support for Windows Infrastructure Network.
• Actively participating in on-site visits to assist with installations, deployments, and troubleshooting for clients.