Total Years of Experience: 24 Years, 8 Months
November 2008
To Present
Call Center Agent
at Telus International Philippines
Location :
Philippines
CALL CENTER AGENT Inbound/Outbound (DELL Computers)
• Deliver world class customer service and build customer satisfaction and loyalty.
• Provide effective and timely resolution of a range of customer inquiries,
• Gathered info, and asked some question to determine source of problem and customer needs.
• Strike a positive and cooperative tone with both customers and co-workers.
• Increase the customer experience by providing information on new products, price rates,
and services through up selling and cross selling opportunities
• Deliver world class customer service and build customer satisfaction and loyalty.
• Provide effective and timely resolution of a range of customer inquiries,
• Gathered info, and asked some question to determine source of problem and customer needs.
• Strike a positive and cooperative tone with both customers and co-workers.
• Increase the customer experience by providing information on new products, price rates,
and services through up selling and cross selling opportunities
March 2013
To Present
Support Engineer Tier 1 Inbound/Outbound / Microsoft Office Live Meeting
at Harte-Hanks Inc. Manila
Location :
Philippines
• Provide high quality support for our customers around the world.
• Earned solid reputation for resolving complex issue and providing customer service.
• Provide special assistance to support remote access in adherence to company standards.
• Escalated issues as needed maintained communication with customer and Technical teams. Extensively utilized Remedy to record and tract issues.
• Earned solid reputation for resolving complex issue and providing customer service.
• Provide special assistance to support remote access in adherence to company standards.
• Escalated issues as needed maintained communication with customer and Technical teams. Extensively utilized Remedy to record and tract issues.
February 2006
To Present
Head Computer Technician
at PCtech2Go Onsite Computer Repair
Location :
Philippines
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.
July 1998
To January 2005
Graphic Artist / Computer Technician
at TRADE MICRO Desktop Publishing / Computer Repair Center
Location :
Philippines
Graphic Artist/ ComputerTechnician
• Designed brochures and promotional poster for key company clients
• Designed Layout for children T-shirt / business cards and logos
• Designed some stylized lettering that was much appreciated when used in clients projects.
• Print out color separation RGB / CMYK for ready print production
• Trouble shooting / Repair / Assembly / Software Installation and more.
• Designed brochures and promotional poster for key company clients
• Designed Layout for children T-shirt / business cards and logos
• Designed some stylized lettering that was much appreciated when used in clients projects.
• Print out color separation RGB / CMYK for ready print production
• Trouble shooting / Repair / Assembly / Software Installation and more.
Share on Facebook
Share on Twitter
Share Via Email