Concierge
Khidmah LLC
Total years of experience :14 years, 2 months
• Provide high-standard customer service ensuring all residents and guests are satisfied.
• Follow all SOPs with regards to concierge operation in line to safety service & maintenance
• Maintain the highest level of product knowledge for the residents, service available and surround Abu Dhabi area, so be able to assist with all residents’ enquiries and concerns.
• Provide a friendly, courteous & professional service at all times.
• Handle all residents & guests’ complaints, comments, suggestions and special requests professionally. Working to resolve them immediately or to direct them to the appropriate department.
• Monitor suspicious activities within the community & inform the security department as required.
• Resolve customer complaints via phone or email
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Customer relations and coordination in acquiring and completion of all export documents which are necessary for shipments. Dealing and negotiating with the shipping line about the rates for the shipments. Ensuring all export documents is complete with stamp and approval.
• When necessary: creating of shipping documents including shipping instructions, packing list, bill draft, Letter of Indemnity, No-Objection Certificate/letter and on-line export declaration via Mirsal 2 (portal of Dubai customs)
• Register all incoming and outgoing bill of loading shipping to US/Canada
• Setting up electronic data management system, maintaining and monitoring all documents for the project according to the company’s ISO procedures.
• Responsible for documents control system. Crosschecks and ensures all vessel/voyages going to US/Canada are updated for data reference.
• Check all shipping instructions received and ensure that complete shipment reports are given to the concerned personnel.
• Ensure that the latest revision and approval status of shipping instructions are kept updated continuously.
• Expedite and maintain acknowledgements to transmittals, and also responds to transmittals sent for review/comment.
• In charge for all queries from managers, and supervisors about shipping status and provides copy if needed.
• Respond to queries regarding revision status of issued Bill numbers and inform all concerned parties.
• Maintain proper filing and record-keeping of all vessel/voyage/load port, bill numbers, vessel schedule for future references.
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Responsibilities:
Technical Aspect
• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Conducts trouble-shooting of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
• Configure software to connect to Internet application servers.
• Obtain general understanding of OS and application operations related to company offered services.
• Identify and correct or advise, on operational issues in client computer systems.
Customer Engagement related task
• Support and provide superior service through phones
• Use questioning and listening skills that support effective telephone communication.
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
• Effectively deal with job stress, irate callers, and upset customers
• Use the most appropriate way to communicate with different behavior types on the telephone.
• Apply the elements of building positive rapport with different types of customers over the phone.
• Apply the proper telephone etiquette to satisfy various customer situations.
• Apply appropriate actions to effectively control a telephone call.
• Meets commitments to customers
General Responsibility
• Provides clerical, secretarial and general office support for staff
• Encodes various correspondence and reports from rough draft and compiled data
• Researches and gathers materials; assembles reports; maintains and retrieves database information; completes forms and requisitions; maintains lists.
• Performs other duties as assigned.
United Nation Development Program Project-based Responsibility
• Data encoder for United Nations Development Program (UNDP) reports and studies
• Assistant researcher, data gathering for UNDP reports and studies
• Lay outing and graphics designing using PowerPoint Presentation for reporting
