Total Years of Experience: 13 Years, 4 Months
July 2014
To Present
Client Services Manager- Middle East & Africa
at FactSet
Location :
United Arab Emirates
• Manage client relationships of new and existing clients to maintain book of business of USD 12 million.
• Conduct client service reviews to evaluate current strategies and present unique solutions in order to meet client needs resulting in an annual ASV growth of 8%.
• Manage client service delivery team, holding individuals accountable for project deliverables and escalating issues as they arise.
• Identify new opportunities including creating a highly customized model portfolio solution for 30 users bringing in USD 200, 000 and solidifying the relationship with the client.
• Conduct client service reviews to evaluate current strategies and present unique solutions in order to meet client needs resulting in an annual ASV growth of 8%.
• Manage client service delivery team, holding individuals accountable for project deliverables and escalating issues as they arise.
• Identify new opportunities including creating a highly customized model portfolio solution for 30 users bringing in USD 200, 000 and solidifying the relationship with the client.
September 2013
To July 2014
Senior Consultant
at FactSet
Location :
United Arab Emirates - Dubai
• Delivered large scale projects and implementations utilizing PMP techniques along with combined knowledge of FactSet software applications, Finance and IT.
• Evaluated and analyzed client workflows to create unique and custom solutions to improve the client’s investment process through FactSet.
• Evaluated and analyzed client workflows to create unique and custom solutions to improve the client’s investment process through FactSet.
January 2012
To September 2013
Consultant
at FactSet
Location :
United Arab Emirates - Dubai
• Supported users by providing training, ensuring users fully utilize our products and services.
• Pro-actively managed client relationships with end users and key decision makers to ensure healthy accounts and alerted senior management when issues arose.
• Presented to client groups of up to 30 people including executive level users for various projects and training sessions.
• Pro-actively managed client relationships with end users and key decision makers to ensure healthy accounts and alerted senior management when issues arose.
• Presented to client groups of up to 30 people including executive level users for various projects and training sessions.
March 2011
To December 2011
Assistant Planner/Senior Administrator
at TDIC
Location :
United Arab Emirates
•Developed and updated monthly budget reports consisting of Infrastructure budgets, expenditure and
resource histograms, milestone reports, expenditure forecasts, and change control.
•Reconciled and aligned budgets between TDIC’s consultants, contractors and TDIC’s finance
department for approx 130 projects.
•Maintained the change control process to record and track budgetary changes as the projects’ scope
developed.
resource histograms, milestone reports, expenditure forecasts, and change control.
•Reconciled and aligned budgets between TDIC’s consultants, contractors and TDIC’s finance
department for approx 130 projects.
•Maintained the change control process to record and track budgetary changes as the projects’ scope
developed.
November 2010
To February 2011
Delivery Intern
at TDIC
Location :
United Arab Emirates - Abu Dhabi
•Forecasted monthly expenditure for individual projects through June 2011 to monitor remaining
expenditure.
•Created and issued flowcharts via Visio demonstrating various approval processes.
expenditure.
•Created and issued flowcharts via Visio demonstrating various approval processes.
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