Key Accounts Manager- LG Electronics
Kooheji Group
Total years of experience :13 years, 4 Months
Sales Management
- Maintained the sales volume, timing, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
- Optimized the margin per deal by monitoring costs.
- Submitted progress of monthly/quarterly initiatives to internal and external stakeholders.
Strategy Execution
- Defined and executed a strategic account plan.
- Negotiated contracts and closed agreements to maximize profits.
- Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one year period.
Account Management
- Directed and analyzed all elements of distribution, from receipt through shipment to end customer, and make recommendations as to how processes can be optimized.
- Met distribution operations financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Maintained as per process, any and all customer communication, invoices, approvals etc. to ensure audit trails and effective customer interaction.
Forecasting
- Aggregated demand forecasts from the distribution network and Sales Managers
- Developed annual regional and national sales pipeline in-line with Company objectives
- Ensured rolling 18-month sales forecasting visibility
- Challenged territory managers on their forecast
- Developed Monthly sales forecast accuracy and review by market and by product
Sales Planning and Scheduling
- Ensured rolling 12-months sales planning to support business decisions
- Ensured Scheduling of demand and manufacturing supply is maintained in in-line with customer demand and in accordance with budget, to improve our efficiency
Sales & Operations Planning
- Participated to daily operations meeting, providing feedback regarding global demand.
- Prepared a variety of status reports in Excel and Word
- Tested and contributed to constant development of current and new systems.
- Worked with data, customers, sales team and Supply Chain to improve forecast accuracy
- Followed-up special editions sales vs forecast.
- Maintained and improved Sales and Operations planning process of Perfumes- Sprays and Oils and Accessories with Supply Chain
- Coordinated new product and product phase out planning with stakeholders
Financial
- Maximized area sales performance and drive profits.
- Performed Sales forecasting and apportioning targets across teams.
- Reviewed business performance in line with budgetary control
- Performed Timely forecast of the stock in order to ensure the smooth operations
Learning & Development Management
- Performed Manpower planning & translated requirements to HR periodically
- Inspired team & conducted employee initiative programs.
- Performed Appraisals of subordinates to deliver performance management.
Process and customer orientation
- Generated Customer awareness/ promotions of new items.
- Ensured all the Customer complaints are resolved.
- Analyzed Customer database, complaints & driven the footfall in the Store.
- Supervised Merchandising & stock control, Waste management and Statutory requirements
- Resolved Store issue resolution, Ensure the SOPs are followed throughout
- Integrity & cost controllable.
Online Sales & Campaign Management
- Driven Sales via Direct channels (i.e. Online, Mobile, SMS, and Website) by identifying, developing and supporting Health care service launches/ Cross sell campaigns; monitoring results; increasing ales; maximizing revenues.
- Developed and implemented paid advertising strategies with strong focus on optimization for maximum return on investment.
- Worked closely with digital creative agency for banner production - provide brief, idea generation and provide feedback until creative finalization.
- Grew online visibility using latest SEO principles and utilize web analytics to identify user trends, opportunities and business growth
Online Sales Performance
- Analyzed, Communicated, and Took Action on Campaign Performance to determine actions, implement campaign changes to optimize results.
- Tracked & reported effectiveness of Digital marketing activities by segment, proposition, cross sell & NTB campaigns via Social, Digital, and Direct Channels.
- Actively measured campaign performance, report results and provide insights on learning’s and recommendations for improvements.
- Developed and inspired every pupil, to believe that they can and will succeed.
- Made a significant contribution to extra-curricular activities (ECA) program and to wider campus life.
- Provided timely feedback/assessment of coursework and examinations.
- Transferred knowledge, including practical skills, methods, and techniques.
- Challenged thinking, foster debate and develop the ability of students to engage in critical discourse and rational thinking.
- Maintained and encouraged academic integrity in compliance with College policies.
-Experience employability award -Social enterpreneurship award