HR & Admin Team Leader
Kuwait Resources House
Total years of experience :19 years, 8 Months
Obtained several appreciation certificates and recognized by management & clients due to successful benchmark and milestone achievements of department objectives by recognizing effective implementation and optimal utilization of resources in alignment to organization goals and objectives and achieved maximum efficiency with minimal cost and resources as per below details:
o Developed a procedure for required telecom services related to KRH projects and clients that 100% of the operations has adopted and ensured the delivery and connectivity of all required telecom services as per the approved SLA.
o Analyzed data and reports of different service providers and managed to design package plans (voice & data) for all registered lines under the Telecom corporate agreement by getting better benefits and reduced monthly invoices by 20%.
o Managed and arranged telecom service providers to sponsor different company events.
o Developed and implemented new procedures for travel management and ensured to arrange all required tickets for Mobilization / Demobilization, Annual round trip, Business trip for all projects with 95-100% efficiency and delivered to clients / projects within the expected time.
o Developed new process for all required insurance services related to KRH projects that 100% of the operations has adopted and streamlined the process.
o Developed a process related to all required general shared service (courier, material supply, fuel cards, stationaries, .. etc.) of KRH projects and clients that 100% of the operations have adopted and managed to automate the processes, which leaded to smooth operations with efficient workflow.
managed office renovation, shifting of departments in accordance to business need whenever required as per the approved budget.
o Developed action plans based on prepared analysis, which have been developed monthly in collaboration with ER team and reduced 10% utilization of sick leaves for two different projects with total number of (3, 480) employees.
Provided all required support and guidance to partners from the establishment of the legal identity to building up the infrastructure of the human resources & administration department as per below details:
o Registered all level of authorities in banks, ministries, chamber of commerce, etc. as per management decisions.
o Created company policies and procedures as per Kuwait labor law and developed standard Salary Scale as per market research with different positions and authority matrix.
o Finalized staff employment contracts, official template letters, as per Kuwait labor laws.
o Negotiated prices along with terms & conditions with different service providers and obtained agreements with competitor prices.
o Managed and planned H.R. & Admin. Operations and helped partners to deal with organizational, people and change related issues.
o Worked together with management and personnel to solve conflicts and help facilitate positive employee relations, maintained good working environment, build morale and decrease unwanted turnover.
I was responsible for all H.R. operational functions and was involved in day-to-day activities related to business need as per below details:
o Managed contract agreement with Mercer (salary benchmark), negotiated terms and conditions and arranged the submission of all required data as per the scheduled timing for eight different countries which Zain operates.
o Finalized Zain Group Organization Structure and reflected the same with the reporting line in Oracle.
o Prepared, reviewed and finalized Company Code of Conduct, Social Media Policy, Company Policies and Procedures, and Government Procedure Manual.
o Planned offices relocation of different departments and arranged all contractors for renovation, I.T. & Electricity etc.
o Reviewed and approved staff expenses, Purchase orders related to H.R. Functions with references to company policies and procedures and approved budgets.
o Audit and review all terms and conditions with procurement department for contracts of the outsourced services related to H.R. functions - Shared services.
o Fulfilled CMA governance roles, regulations and requirements in cooperation with E&Y.
o Maintained accurate inventory of company assets as per the approved budget and provided finance department monthly reports.
I have been assigned to manage below different accounts and projects during my services and delivered all objectives within the specified contracts duration:
1- Al-Khadda International General Trading & Contracting Company (KOC Certified Contractor - Oil Sector)
2- Kuwait Stock Exchange & Capital Markets Authority (Government - Investment Sector).
3- Nokia Siemens Networks & Motorola Project (Regional Corporate Operators - Telecom Sector)
Main tasks shall be pointed as below:
o Compared and mapped variance positons and implemented side-by-side comparison with different grading systems, salaries, benefits and suggested methods to combine employees under the same salary scale in the event of acquisition and merger between two identifies.
o Amended company policies & procedures as per latest changes of Kuwait labor law, reviewed organization structure and created/updated organizational chart of different departments as per the authority matrix.
o Reviewed processes and made necessary modifications to address and solve issues related to employees
o Provided reports, analyzed data, and proposed action plan to the concerned managements based on requirements.
o Finalized all required documentations and supervised & controlled the confidentiality of documents related to projects.
o Reviewed the annual budgeting as per proposed annual manpower Plan for the year and forecasted the estimated cost of employees as per the entitled benefits.
Supervising all general HR & Admin support services related to FCCG holding company operating through its subsidiaries namely five (5) businesses - NOKIA Mobile Wholesale, Retail and Services Provider, NOKIA Networks, Radio Frequency Identification Technology, Information Technology and Wireless Service Provider as following:
o Finalized the required changes in the legal identity of the group companies’ contracts of associations based on organization changes at all official organizations.
o Renewed and updated all required company licenses within all government organizations.
o Assigned and followed up daily job tasks of company representatives at all official organizations.
o Processed, renewed, and cancelled the signatories of the authorized management in the required official organizations.
o Monitored and supervised the issuing, renewing, and cancelling staff works permits & residencies.
o Managed all the requirements of new joined employees in terms of air ticket reservations, airport pick up, accommodation, transportation, etc.
o Reviewed, developed and exercised company policies and procedures.
o Supervised & controlled required documents related to all employees in their personnel files.