Ali Alem, Technical Support Group Leader

Ali Alem

Technical Support Group Leader

Saudi Electricity Company

Location
Saudi Arabia
Education
Bachelor's degree, Computer Science
Experience
25 years, 9 months

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Work Experience

Total years of experience :25 years, 9 months

Technical Support Group Leader at Saudi Electricity Company
  • Saudi Arabia - Eastern Province
  • My current job since December 1999

Providing full technical support for the engineering department which includes installing, maintaining and updating computer software for all the network clients. Also it includes managing network printers and network connections. The engineering department has about 160 computers running Windows NT 4.0 and Windows 2000.

Network Administrator Assistant at Saudi ARAMCO
  • Saudi Arabia - Eastern Province
  • July 1998 to August 1998

As a part of undergraduate program for Computer Science Degree of KFUPM, designed a database system for tracking computers and their locations for inventory purposes. Assisted the network administrator in connecting the PC labs using Ethernet cards and coaxial cables. Used the Policy editor for Windows 95 to add restrictions on the network.

Education

Bachelor's degree, Computer Science
  • at King Fahd University of Petroleum & Minerals
  • June 1999

Study included different aspects of computer science like Programming languages, database design, advanced database design, software engineering, operating systems, computer networks, system analysis & design, math logic, algorithms design and data structures.

Specialties & Skills

Database Design
IP Networking
Windows Server
iOS Development
Fortran, Pascal, C & Assembly
MS Access & MS SQL Server
MS-DOS, Windows 9x & Windows NT/2000/XP/7/8/8.1/10, Mac OSX, Linux
MS Office, MS Projetc & MS FrontPage
Computer software issues troubleshooting and resolution.
Objective-C and iOS/iPhone/iPad Development
Software Development Project Managment

Languages

English
Expert
Arabic
Expert

Memberships

Eastern Province Linux User Group
  • Co-founder
  • January 2008

Training and Certifications

Designing a MS Windows 2000 Networking Services Infrastructure (Training)
Training Institute:
Saudi Electricity Company Training Institute, KSA
Date Attended:
January 2001
Duration:
40 hours
Better Business Writing (Training)
Training Institute:
Saudi Electricity Company Training Institute, KSA
Date Attended:
January 2002
Duration:
40 hours
Time Management (Training)
Training Institute:
Saudi Electricity Company Training Institute, KSA
Date Attended:
January 2003
Duration:
40 hours
Administrating Bentley ProjectWise V8 XM (Training)
Training Institute:
Saudi Electricity Company Training Institute, KSA
Date Attended:
January 2005
Duration:
40 hours
Pre-Installing & Deploying MS Windows 2000 (Training)
Training Institute:
Intergraph, KSA
Date Attended:
January 2001
Duration:
40 hours
The 7 Habits of Highly Effective people (Training)
Training Institute:
Saudi Electricity Company Training Institute, KSA
Date Attended:
January 2009
Duration:
40 hours
Bentley ProjectWise V8 2004 User & Administration (Training)
Training Institute:
Saudi Electricity Company Training Institute, KSA
Date Attended:
January 2004
Duration:
40 hours
Introduction to Oracle NT (Training)
Training Institute:
Intergraph, KSA
Date Attended:
January 2000
Duration:
40 hours
Advanced iPhone/iPad development with Objective-C (Training)
Training Institute:
Learning Tree, UK
Date Attended:
September 2013
Duration:
35 hours
PC: Hardware and troubleshooting (Training)
Training Institute:
KFUPM
Date Attended:
January 2000
Duration:
35 hours
Adobe Photoshop (Training)
Training Institute:
Al-Hussan, KSA
Date Attended:
January 2008
Duration:
40 hours
Software Development Project Management (Training)
Training Institute:
Learning Tree, UK
Date Attended:
May 2014
Duration:
35 hours
Core JAVA (Training)
Training Institute:
Intergraph, KSA
Date Attended:
January 2000
Duration:
40 hours
Introduction to Adobe Flash CS (Training)
Training Institute:
Saudi Electricity Company Training Institute, KSA
Date Attended:
January 2008
Duration:
40 hours
Designing a Secure MS Windows 2000 Network (Training)
Training Institute:
Saudi Electricity Company Training Institute, KSA
Date Attended:
January 2001
Duration:
40 hours
Fundamentals of Wireless LANs (Training)
Training Institute:
Saudi Electricity Company Training Institute, KSA
Date Attended:
January 2009
Duration:
40 hours
Implementing a MS Windows 2000 Network Infrastructure (Training)
Training Institute:
Sau
Date Attended:
January 2001
Duration:
40 hours
Supporting MS Windows NT 4.0 Core Technologies (Training)
Training Institute:
Intergraph, KSA
Date Attended:
January 2001
Duration:
40 hours
Basic Skills for Supervisors (Training)
Training Institute:
Saudi Electricity Company Training Institute, KSA
Date Attended:
January 2004
Duration:
40 hours
Applying MS IIS Server4.0 Technologies (Training)
Training Institute:
Intergraph, KSA
Date Attended:
January 2001
Duration:
40 hours
Internetworking MS TCP/IP on MS Windows NT 4.0 (Training)
Training Institute:
Intergraph, KSA
Date Attended:
January 2001
Duration:
40 hours
Using Bentley ProjectWise V8 XM (Training)
Training Institute:
Saudi Electricity Company Training Institute, KSA
Date Attended:
January 2005
Duration:
40 hours
Designing a MS Windows 2000 Directory Services Infrastructure (Training)
Training Institute:
Saudi Electricity Company Training Institute, KSA
Date Attended:
January 2001
Duration:
40 hours
Self Management (Training)
Training Institute:
Saudi Electricity Company Training Institute, KSA
Date Attended:
January 2008
Duration:
40 hours
Customized Microstation Course (Training)
Training Institute:
Intergraph, KSA
Date Attended:
January 2000
Duration:
40 hours
Administrating MS Windows NT 4.0 (Training)
Training Institute:
Intergraph, KSA
Date Attended:
January 2000
Duration:
40 hours

Hobbies

  • Reading
  • Chess