IT Desktop Support
Aujan Coca-Cola Beverages Company
Total years of experience :9 years, 4 months
Diagnose PC errors and provide technical support.
Troubleshoot software, hardware and network issues from client or server side.
Train end-users how to setup and use new technologies.
Backup and restore an organization's data files and folders.
Install, configure and upgrade PC software and operating systems.
Use specialized help desk support software to take remote control of end-users' computers to troubleshoot, diagnose and resolve complex issues.
Provide Support over 200 users locally and remotely.
Experience in 8 programming languages along with their different development environments and design strategies. I am capable of designing UML diagrams, analyzing data, and documenting SRS.