Program Director
Tatweer Buildings Company
Total years of experience :17 years, 9 Months
As a program director, I am responsible for managing a SR1.2Bn worth portfolio of programs and projects from starting of the development of the scope until full acceptance and closure.
Worked with the selected consulting firm under the Corporatization and Model of Care Program in order to build the process of the PMO and the capability of the local team to take over the PMO function that is managing the whole program and all its subprograms.
Also responsible to oversee the activity executed by the PMO including the periodical planning cycle, continues risk identification and management and the management of interdependencies.
In addition, as we are in the process of building the local team and capability to run the Corporatization and Model of Care program, I was wearing different hats
Commercial Manager: where I worked closely with the procurement and finance department in order to develop the RfPs for the projects under the main program and manage the contracts after awarding. In addition, and to be able to track the performance of each contract, I’ve developed sets of KPIs that help to track the contract performance.
Change Management Consultant: work with the consulting firm to build the Change management framework that will be applied to providers.
Taking the challenge of a special project to merge two departments (Internal Communication Department and Change Management Office) into a single department which consists and not limited to:
Merge, develop and maintain policies and procedures in order to effectively execute the daily operations.
Merge the human resources and created a single organizational structure.
Maintain the department strategy to be aligned with MLSD overall strategy.
Manage the current communications channels and initiate the creation of new channels to support the department’s operations.
Choose the successor and execute development program to lead the department.
Manage the daily operation in the transition period.
Handover the department to the new manager.
As the program director, I am responsible about:
Set the goals and the objectives of the program.
Established goals and milestones as per the desired results to be generated by the project and make sure that it is aligned with the overall program objectives.
Play the role of the business owner until it is handed over to the business owner.
Help project manager in executing the projects and be the first level of escalation if needed.
Review the adaption and change management practice and assist the concerned department to execute it.
Manage the project managers’ performance.
ICI (Instant Card Issuance)
Due to the rapid development in the technology and the vast demand on the e-service by the customer, a strategic decision was taken to implement the Instant Card Issuance in the branches.
• Prepare the business case.
• Prepare the clear choice of the best available solutions.
• Identify the affected systems and departments.
• Clearly identify the scope of this project.
• Prepare the detailed requirements for the whole project.
• Define the implementation plan and concentrate on the communication plan with the vendors
• Define the full processes that will be used
• Prepare the test cases
GWIS Credit Card Maintenance
GWIS (Group Workflow Image System) Used to ease the flow of documents and minimize the time taken to process customers' requests. This was applied to loan and credit card applications only. The credit card maintenance unit requested to get benefit from this powerful tool. Key involvement in this project:
• Help in creation of business case.
• Identify the affected department and units of this project.
• Clarify the scope of this project.
• Map all current processes and re-visit them to remove any possible defect.
• Write the detailed requirements with the help of business departments.
• Plan the project implementation from business side along with the help from IT, plan the migration process needed to move from paper based to an automated workflow and prepare a fallback plan in case the failure in migration.
• Prepare a weekly report to be presented to the head of personal finance department (Project Sponsor).
EMV (EuroPay, MasterCard & Visa)
Assisting the program manager in managing the projects within the program like
3D-Secure ... Preparing the following documents:
• Business Case
• Initial Request & Review (IRR)
• Clear Choice: studied the available solutions in the market and choose the best that suite us.
Process Mapping & Re-Engineering of Customer Service Unit (CSU)
The goal of this project is to maximize the efficiency of the unit and remove any defect in the processes:
• Studied all process in the unit.
• Map those processes and create a full document regarding these processes.
• Re-visit the processes with and make the necessary changes to get the maximum benefits and minimize the effort needed to accomplish the task.
Working with the Program Manager in EMV Program Management Office to help in managing small projects under the Program and prepare the required documents.
Joined Saudi British Bank as a Trainee Officer in JODP and spent 12 months of extensive management training. The training was in three main parts:
• On job training: Assigned to EMV Program Management Office, where I have work and trained to perform the basic project management work.
• Other departments' attachment: Attached to certain departments for specific period to be exposed to their daily work and get familiar with the work performed in these departments.
• Classroom training: Courses conducted in the general management subjects.
Joined SSH as Marketing Officer in Public Relations Department (PR). The main responsibility was divided into two parts:
• Co-Ordinate and Arrange for public awareness session: One of the main responsibilities of the PR Departments was to educate the public about their health. I was responsible about organizing those sessions with the social organizations and to co-ordinate with medical departments to get their staff ready for those activities.
• Develop public awareness tracking system: the unit was relied on manual process, so I developed a web-based JSP/MYSQL system that will be used to keep track of all activities and to make the necessary report upon request.