Faculty Member
Total years of experience :16 years, 3 Months
o Education Quality Assurance and Internal Audit for individuals and Training methodologies, Peer observation model creation.
o TVET-centered curriculum and learner innovation Instructional Designer, creating master courses with specific needs for all schools in the university
o Erasmus Projects program manager (MEDiterranean countries: Towards Internationalization at Home - MED2IaH), Digital Storytelling in Internationalization and Interculturality
o Lead Master Trainer for TOT- Participatory and Inclusive Education including Evaluating, Auditing and coaching processes
o Lead Master Trainer in TOT - AgriTech Entrepreneurship Programs
o Assist with developing training materials for facilitators
o Develop, schedule, and implement Training enrollment plans
o Develop and maintain relationships with various external businesses and organizations
o Compile and prepare periodic reports; evaluate program budgets/income
o Attend partner/stakeholder meetings and create reports and program documentation
o Plan for and assist with new employee, student, and/or client orientation
o Supervise/mentor staff, Participate in or lead committees and Demo classes
Projects consultancy and mentoring Writing Business Plans for Entrepreneurs
•Sourcing, interpreting and presenting relevant numerical information - to support the composition of projects reports and business cases
•Apply practical research skills to research the market, industry and competitors
•Propose imaginative solutions for Marketing Business cases that are rooted in evidence
•Pitching ideas training and projects discussion
•Marketing strategies and digital marketing consultancy
•Customer Service, Emotional Intelligence, Organizational change
Wales - United Kingdom, Woollen industry in Wales
•Consultancy Management experience consisted of Market research, Methodology design, Situation Appraisal, creating new marketing strategy for branding and Business modeling innovation, product design to develop market awareness that ensures continued growth and development. Assessing regional product specialists, Marketing and Product management to fulfill the customer needs in the best possible way
•Market Research, Interviews, Focus Groups, Surveys, Secondary and Primary research, Email Marketing, Social Marketing
Achievement:
•Developing an E-commerce System & Framework for a Welsh Brand achieving maximum public awareness and Interest promotion.
Financial Institution
•Responsible for the whole Consumer Support Platform Improvement; CRM system, Social media, Contact Center, Resolution Center. Improve Consumer Experience and Ensure Organic Growth.
•Keep accurate records and document customer service actions and discussions, analyze statistics and compile accurate reports. Recruit, mentor and develop Consumer journey
•customer service agents and nurture an environment where they can excel through encouragement and empowerment
Achievements:
•Consumer Excellence Program Project
•Marketing Provisioning through Consumer Support Process and Procedure Project Localization
Contact Center Project
•Buyer's Protection Project
•Ticketing System Revamp - Structure Prototype / Live Chatting Project
Co-Author-Case Study - Melin Tregwynt. Cardiff Business School
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