Alice Njoroge, Retail Sales Associate

Alice Njoroge

Retail Sales Associate

Light of Sakina

Location
United Arab Emirates - Dubai
Education
Diploma, Secretarial and Telephone Receptionist
Experience
16 years, 10 months

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Work Experience

Total years of experience :16 years, 10 months

Retail Sales Associate at Light of Sakina
  • United Arab Emirates - Dubai
  • January 2021 to May 2022

1. To serve customers by helping them select products.
2. Drive sales through engaging customers, suggestive selling and sharing product knowledge.
3. Document sales by creating or updating customer profile records.
4. Process payment by totaling purchases, processing cash, credit & debit card.
5. Assist with inventory, including receiving and stocking merchandise.
6. Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Retail Sales Assistant at Magrudy Enterprises LLC
  • United Arab Emirates - Abu Dhabi
  • November 2019 to March 2020

1. To enthusiastically greet, welcome and treat customers in the respectful and highest professional manner while providing knowledgeable and helpful service in all areas of the shop.
2. To serve customers in a polite, friendly manner and to ensure that customer service is delivered accurately in line with the company's customer service regulations through phone or in person.
3. To ensure adherence to shop policies, HR regulations among all other company policies and procedures.
4. To receive goods, checking against documentation, updating databases and acting appropriately on discrepancies.
5. To ensure timely ordering and receiving of the goods and updating all relevant shop personnel of the same.
5. To monitor and ensure stock replenishment from both the Ware Houses depending on Sales and Stock.
6. To perform merchandising and maintaining that the designated department is well stocked and immaculately tidy at all times.
7. To prepare that the Till is ready before the shop opening.
8. To ensure that the store is clean, organized and presentable for business operations at all times.
9. To attend to problematic situations and to communicate concerns with Managers for their intervention.
10. To merchandise and setting up of a display of items in line with company regulations.
11. To undertake customer orders correspondences from telephone, email and at Customer Service Tills. Fulfilling Special Customer Orders with high importance and forwarding of Customer Order Reports to the relevant departments and personnel.

Senior Sales Associate at M.H. Alshaya LLC - Debenhams Mall of the Emirates (Coast Brand)
  • United Arab Emirates - Dubai
  • January 2014 to December 2015

1. Welcoming and understanding customers’ needs and queries about our products.
2. Maintaining general cleanliness, security measures and visual displays.
3. Achieving the sales target by using advanced selling techniques and focusing on up selling and cross selling.
4. Handle cash and credit card transations.
 Handling stock movement which includes stock transfers, stock take and receiving new deliveries.
5. Preparing weekly staff schedule and sending monthly attendance to the office.
6. Working hand in hand with the visual merchandiser in new launches, sale preparation and visual merchandising.

Sales Associate at M.H. Alshaya LLC - Debenhams - Aurora & Arcadia Brands
  • United Arab Emirates - Dubai
  • March 2010 to December 2013

1. Welcoming and understanding customers’ needs and queries about our products.
2. Handle cash and credit card transactions.
3. Handling stock movement which includes stock transfers, stock take and receiving new deliveries.
4. Working hand in hand with the visual merchandiser in new launches, sale preparation and visual merchandising.
5. Replenishment on a daily basis and general housekeeping.
6. Reporting to the manager with regards to best and worst sellers, requesting for stocks, and product feedback.

Secretary at Nyumbalink Agency
  • Kenya
  • November 2006 to June 2009

 Maintain office calendar to coordinate work flow and meetings.
 Maintain confidentiality in all aspects of client, staff and agency information.
 Answer telephones and transfer to appropriate staff member.
 Open, sort and distribute incoming correspondence, including faxes and email.
 File and retrieve organizational documents, records and reports.
 Prepare agendas and make arrangements for Annual meetings.
 Attend meetings as requested in order to record minutes.
 Make travel arrangements for staff and the Director.
 Other duties as assigned by The Director.

Education

Diploma, Secretarial and Telephone Receptionist
  • at Graffins College
  • May 2004

Certificate in Full Secretarial - Typing (Level III) - Shorthand 60 WPM - Book-keeping (Level II) - Business Studies (Level I) - English for Business Communication (Level III) - Office Practice (Level II) - Administration & Secretarial Procedures (Level III) Diploma in Telephone Receptionist - Telephone Operations - Reception Procedures - Switchboard Procedures

Specialties & Skills

Customer Service
Teamwork
Administrative Duties
Switchboard Operator
Computer Industry
 Excellent customer service.  Team player and well versed team leader.  Well experienced negotiat

Languages

English
Expert

Training and Certifications

Certificate in Full Secretarial (Certificate)
Date Attended:
April 2003
Valid Until:
May 2004

Hobbies

  • Traveling, Swimming, cooking, playing & watching Basketball
    Outstanding Customer Service Ecellent Communication skills