Alka Patel, Customer Service Administrator

Alka Patel

Customer Service Administrator

Medicals Direct Group

Location
United Kingdom - London
Education
Bachelor's degree, BA Hons International Tourism Management
Experience
4 years, 8 months

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Work Experience

Total years of experience :4 years, 8 months

Customer Service Administrator at Medicals Direct Group
  • United Kingdom - London
  • April 2015 to October 2015

• Arrange appointments and allocate nurses to client’s homes to proceed with medical screenings and blood tests.
• Updating client cases via email and telephone calls - using in-house System
• Liaising with insurance companies to make sure client queries are dealt with
• Dealing with queries that nurses have over the phone - unable to attend appointments, technical queries and medical data.
• Sending out letters to clients regarding medical screenings

Sales Assistant at Blue Inc
  • United Kingdom - London
  • December 2010 to December 2014

- Carry out stock replenishment, ensuring all areas of the store remain tidy
- Working as an active member of the team, supporting colleagues in all tasks
- Meeting high standards of display and visual merchandising to ensure the store is well presented
- Organising paperwork and updating weekly figure sale documents
- Deliver a friendly service with every customer
- Working on tills accurately and efficiently
- Demonstrate good product knowledge to customers on key promotions and offers
- Cashing up, banking on daily basis

Administration at British Medical Association
  • United Kingdom - London
  • March 2014 to April 2014

• Updated employee folders
• Assisted in drafting new employee contracts
• Reference requests
• Familiarise myself with policies and procedures
• Assisting with grievances, disciplinary and invite to appeal letters
• Preparing recruitment packages and documents for interviews

Bookings Agent at Brent Town Hall
  • United Kingdom - London
  • April 2013 to April 2013

- Taking incoming telephone calls, prioritising the issues and either dealing with them or passing them onto colleagues
- Taking bookings for the Main Town Hall (External candidates) using Lotus Notes Database
- Booking committee rooms for internal candidates using Artifax Database
- Making sure hired rooms are fit for purpose - organised how needed
- Data Entry (updating timesheets, invoices and creating spreadsheets)

Education

Bachelor's degree, BA Hons International Tourism Management
  • at Middlesex University
  • July 2010

- Global Tourism Dynamics - Marketing Theory and Practice - International Tourism Management - Human Resource Management in a Global Context - Brand Management - Operations Management - Business Environment - Tourism Policy & Planning

Diploma, Advance Level in Travel & Tourism
  • at Stanmore Sixth Form College
  • June 2007

- Business of Travel and Tourism - Marketing in Travel and Tourism - Business/Retail Operations - Airfares and Ticketing - Customer Service

Specialties & Skills

Problem Solving
Customer Service
Microsoft Excel
Teamwork
CUSTOMER SERVICE
SALES ASSISTANT
TELEPHONE
Communication

Languages

English
Expert
Gujarati
Expert

Training and Certifications

Babtac Certificate in Waxing & Threading (Certificate)
Date Attended:
November 2015
Valid Until:
January 9999
CIPD Human Resources - Intermediate Employment Law (Certificate)
Date Attended:
November 2012
Valid Until:
January 9999