Customer Service Administrator
Medicals Direct Group
Total years of experience :4 years, 8 months
• Arrange appointments and allocate nurses to client’s homes to proceed with medical screenings and blood tests.
• Updating client cases via email and telephone calls - using in-house System
• Liaising with insurance companies to make sure client queries are dealt with
• Dealing with queries that nurses have over the phone - unable to attend appointments, technical queries and medical data.
• Sending out letters to clients regarding medical screenings
- Carry out stock replenishment, ensuring all areas of the store remain tidy
- Working as an active member of the team, supporting colleagues in all tasks
- Meeting high standards of display and visual merchandising to ensure the store is well presented
- Organising paperwork and updating weekly figure sale documents
- Deliver a friendly service with every customer
- Working on tills accurately and efficiently
- Demonstrate good product knowledge to customers on key promotions and offers
- Cashing up, banking on daily basis
• Updated employee folders
• Assisted in drafting new employee contracts
• Reference requests
• Familiarise myself with policies and procedures
• Assisting with grievances, disciplinary and invite to appeal letters
• Preparing recruitment packages and documents for interviews
- Taking incoming telephone calls, prioritising the issues and either dealing with them or passing them onto colleagues
- Taking bookings for the Main Town Hall (External candidates) using Lotus Notes Database
- Booking committee rooms for internal candidates using Artifax Database
- Making sure hired rooms are fit for purpose - organised how needed
- Data Entry (updating timesheets, invoices and creating spreadsheets)
- Global Tourism Dynamics - Marketing Theory and Practice - International Tourism Management - Human Resource Management in a Global Context - Brand Management - Operations Management - Business Environment - Tourism Policy & Planning
- Business of Travel and Tourism - Marketing in Travel and Tourism - Business/Retail Operations - Airfares and Ticketing - Customer Service