Senior Customer Service Executive
Serco BPO Pvt Ltd
Total years of experience :10 years, 6 Months
Dealing with customer payment enquiries related to their loans over by telephone and over emails
•Relay information in a clear and concise manner
•Ensuring that a customer’s problems are dealt with a clear and satisfactory conclusion
•Remain calm and courteous in every situation (even the customer is argumentative or angry)
•Quickly research and investigate any concerns that are put forward by the customers
•Providing useful information to customers so that they can built up a good credit score
•Ensuring all calls are answered within a 5 seconds time frame
•Using word and excel to write reports.
Assisting customers with their buying needs.
•Introducing customers to mobile plans and different tariffs and upselling
•Dealing with customer queries regarding their existing account, unsettled bills and general complaints
Setting of the bar
•Handling and maintain cash flow
•Filling up books of accounts for bar stocks
•Checking invoice material
•Assisting in audit process during bar inventory
ALLAN DSOUZA
in the year