Allan Joseph

Managing the internal & hosted network infrastructure including: Routers, Firewalls, Servers, Switches, Storage, Backup / Recovery and Telephony.
Strengthening the IT infrastructure through implementing new technologies:
Active Directory Backup and Recovery using Recovery Manager Plus for backup and restore critical AD data such as: Users, Groups, GPOs, OU, Group Memberships, DNS. Additionally, backup and restore other AD objects like computers, contacts, built-in domains and more in addition to the above-mentioned objects.
Perform Attribute-Level Restoration and Rollback.
Change Management - Track all changes made to user objects and rollback any change made to individual objects, containers, or domains.
Version Management - Maintain each backup of an object as a separate version and restore an object to the preferred version

Implementation of Asset Lifecycle Management Process for
Discovery and monitoring all IT assets from centralized location
Making informed decisions on planning and purchases
Knowing the total cost of ownership of an asset
Ensuring software license compliance
Managing complete IT asset lifecycle to maximize benefits.

Implementation of Customer Support and Help Desk Management using Manage Engine:
Web-based customer support software
Manage customer tickets, account, and contact information
Track and manage customer emails as trouble tickets with a robust email management system
Manage multiple service contracts and related support plans to service customers on time and bill accordingly

Network Performance Monitoring
Availability
CPU, Memory and Disk Usage
Interface Availability and Bandwidth Monitoring
Performance Monitoring and Reporting

Implemented Event-Log Analyzer for
Real-time Alerting / Log Forensics / Log Archive / Log Search
File Integrity Monitoring
Privileged User Monitoring
Real-Time Event Correlation
Compliance Reports
Universal Log Collection

Implementation of EMC Leg ato Networker 7.x and 8.x
Sep/2012 — Feb/2015
Analyzing Current infrastructure, Backup procedures and policies to provide a cost effective solution for daily/weekly/monthly/annual backups for storage onsite and offsite.
Assisted in cross platform Migration / Updating of Networker 7.4 (Windows 2003) to SUSE Linux Enterprise Server v11.
Installation, Migration and maintenance / administration of networker Server 8.0.1
Integration of modules with native applications to support backup and recovery. EMC NetWorker Management Console (NMC) installation on a windows Host.
Client-initiated and server-initiated backups.
Customizing the backup environment, including: Group, client, schedule and directive resources. Implemented passive failover Networker Server along withone at DR Site.
Management, backup and recovery of NetWorker databases, including Media database and client file indexes (CFI).
Configuration and management of the NetWorker server and NMC, Notifications, reports, licensing, parallelism, user groups, authentication and firewalls.
NetWorker recoveries, including directed, browsable and save set recoveries. Worked with the following Tape Infrastructure:

QUANTUM SCALAR i80(L6) QUANTUM SCALAR i40 (l4) ADIC SCALAR 24 (L3)
Implementation of Virtual Infrastructure (VMware)
Assessing the capacity of the current IT infrastructure using VMware Capacity Planner for resource utilization and develop a virtualization roadmap for server containment and consolidation
Detailed capacity analysis includes CPU, memory, network and disk utilization across every server monitored
Installed, configured and Manage an ESXi 5.5 host
Manage ESXi host /storage /networking using vCenter Server Manage virtual machines using vCenter Server
Migrate virtual machines using VMware vSphere vMotion
Manage vSphere infrastructure with VMware vSphere Web Client and VMware vSphere Client Manage access control and Monitor resource usage using vCenter Server
Manage VMware vSphere High Availability, VMware vSphere Fault Tolerance and VMware vSphere Data Protection.
Worked with the following Server Infrastructure: DELL POWER EDGE R610 / R720
BX920 S1 BLADE CHASSIS /BX920 S2 Blade Server BX620 S3 BLADE CHASSIS /BX620 S3 Blade Server
HP PROLIANT DL360 /DL380 G5 / DL380 G6/DL380 G7
Implementation of VEEAM BACKUP & REPLICATION
Analyzing Current infrastructure, Backup procedures and understanding the need for backing up virtual Machines for onsite/offsite storage.
Installed and configured Veeam Backup and Replication for VMware virtual machines. Customizing the backup environment, including: Job, VM, schedule and storage Implemented tape backup for archival process for offsite storage.
Configured Veeam Backup Enterprise Manager for reports and management. Implemented Veeam One for monitoring, reporting and capacity planning.
Worked with the following Tape Infrastructure: ADIC SCALAR 24 (L3)
Implementation of Kaseya 6.3
Planning, implementation, administration and maintenance of Kaseya 6.3 as IT Management System for Windows, Linux, Mac & Mobile Agents
Discovery, Inventory, and Audit for IT Assets Remote Desktop & Live Connect
Agent Based Monitoring /Agent Scripting & Software Packaging Patch Deployment & Management
Reporting
Policy Management

Datacenter
Prepare plans for development and installation of data center according to present and future requirements.
Monitor all software and hardware products and ensure compliance to Data Center standards and systems. Administer installation and maintenance of organization data center.
Monitor all activities related to analysis and implement all data center plans.
Supervise designing and evaluation of all server systems according to measurement of process. Perform troubleshoot on data center, identify issues and assist in timely resolution of same.
Manage and perform research to design new advanced data center.

Configured and installed different operating systems and related applications using SMS Deployment
Oversaw timely delivery of quality technical support to internal and external customers
Managed help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution.
Designed & developed training materials used in training clients on the proper use of PC/networking systems
Managed LAN/WAN environment, with Cisco switches and routers and remote access
Configured switches for VLAN, STP and Security
Managed user account information, including rights, security and systems groups
Troubleshooting the hosts and network
Providing telephonic/remote support
Configuration, troubleshooting of mail & account backup for Microsoft Outlook, Outlook Express, Eudora and Thunderbird
LAN/WAN, Wireless Device & Internet Problem, User Permission, File & Print sharing
Installing & troubleshooting of XP, Vista, Win2K7, Win2K3, Win2K8 and MAC OS X