Business Development Officer
Texila International Management FZE
Total years of experience :9 years, 2 months
As a Business Development Officer with Texila American University I build partnerships and business relationships with different educational Institutes and universities where my main role is to generate and follow up business leads, develop clientele and intelligent business proposals. Looking out for new business and student recruitment is my key role.
Roles and responsibilities
I am responsible for Prospects and for potential new clients to turn this into increased business. Cold call as appropriate within geographic area to ensure a robust pipeline of opportunities Identify potential clients, and the decision makers within the client organization. Research and build relationships with new clients.
Set up meetings between client decision makers and company’s practice leaders.
Developed proposals that speak to the client’s needs, concerns and objectives.
Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately.
Develop and maintain Online marketing campaigns and strategies (email marketing, social network advertising SEM & SEO) Google Ad Words, Google Analytics.
Managing, supervising and training a team marketing executives, Interns.
Recruiting and counseling student clientele with their study opportunities abroad. Lodging and following up with applications to international universities and educational institutions.
Development and implementation of marketing strategy, which has increased 100% on sales through referrals from agents, partnerships and current students as a result of customer retention.
Working with a large international student base from three continents - Europe, Asia, South America, North America and Africa - assisting and counseling students with their enrolment process.
Establish International marketing strategies to target International & Home students.
Develop new projects to partner with governmental organizations, embassies, media, agents, universities, colleges and external stakeholders.
• Handling inbound and outbound calls and converting sales.
• Call the customers in US to discuss about the services of leading cable service providers and convince them to get the service, overcome customer’s objection and by providing new offers and promotion Identifying sales opportunities sign them up for the services. Closing sales, lead generation, handling a high volume of customer enquiries whilst providing a high quality of service to each caller.
• Processing Final order for the customers. Collect Social security number and Credit card information of the customer. Contact Credit verification department and conform the credit history of a customer and to check if they are eligible to get the service. And Collect their first month bill in advance and make an appointment for the installation effectively communicating with customers in a professional and friendly manner.
• Interacting with customers and help resolving queries pertaining to the product discuss about the services and convince them to get the service by providing new offers and promotion and sign them up for the services. Escalate pending orders to Verification department and help them resolve the issue.
• Interacting directly with verification center regarding product updates and customer complaints.
• Phone call follow-ups and post sales activities from Lead queue call back report.
• Maintaining the sale sheets and reporting it to the supervisors at the end of each day
• Maintaining the sale sheets and reporting it to the supervisors at the end of each day
• Acquired an expertise in customer service and "closing the sale" and up sell for other offers.
• Controlling a team of service engineers and ensure that every individual meets their targets on a daily/monthly basis.
• Implement training sessions to ensure teams are cognizant of latest products.
• Work closely with sales team to estimate efforts, define business requirements, and ensure effective business flow.
• Training the service team on technical analysis and troubleshooting of new products launched.
• Preparing presentations and reviews for executive business discussions and being an active member in leading the discussions.
• Spearheading across the area with a team of 8 Service Engineers.
• Attending the training on behalf of the working branch on new product launches.
• Take corrective actions when appropriate, perform team reviews and make recommendations to clients & internal management to improve performance.
• Ensuring that all inquiries are dealt with accurately, timely and in a professional manner.
• Dealing with internal and external customers.
• Handle all client and customer complaints giving consistent feedback to the team to make sure that everyone is on track.
• Daily machine monitoring, verifying the integrity and availability of all hardware.
• Building ongoing customer relationships.
• Verifying completion of scheduled jobs such as backups.
• Monitor troubleshooting to isolate and diagnose common defects.
• Recommend course of action and implement as approved.
• Selling products and services to new and existing customers.
• Updating customer databases and records in CRM.