Credit Collector
Al Wasl International Group, Advocates & Legal Consultants
Total years of experience :3 years, 7 Months
Aprl '14 - Present: Al Wasl International Group, Advocates & Legal Consultants (AWIG), LLC, Dubai
Credit Collector
RESPONSIBILITIES
➲ Responsible for maintaining a complete Credit Control portfolio, and for working with clients to resolve complicated debt issues.
➲ Recovering money from people who have taken out loans, Credit Cards, Overdrafts, etc.
➲ Working with Credit Controllers to contact debtors to pursue payment.
➲ Making outbound collection calls to debtors.
➲ Reducing the outstanding debt owed to a company.
➲ Responding to telephone inquiries using standard scripts and procedures.
➲ Working with debtors to work out payments.
➲ Following up clients on previous payment arrangements.
➲ Locating and establishing contact with debtors.
➲ Maintaining accurate, up-to-date customer account information.
➲ When necessary liaising with solicitors and bailiffs.
➲ Daily banking and processing received cheques and cash.
➲ Reviewing the arrears of clients.
➲ Negotiating settlements with clients.
➲ Taking ownership of debt collection cases.
➲ Maintaining appropriate and comprehensive records of all customer discussions.
➲ Reporting daily progress against targets to the Team Leader.
CAREER CONTOUR
Feb '11 - Mar '14: HSBC Electronic Data Processing (India) Pvt. Ltd., Hyderabad
Credit Analyst, CARM, CMB-CANADA.
RESPONSIBILITIES
➲ Credit Analyst Role (Handling the CARM post approval work related to Canadian Commercial Banking)
➲ Have been processing of all the transactions pertaining to the product set up, loan payments, pay-outs, FEX contracts, and financial postings.
➲ Expert in booking and settlement of treasury activities.
➲ Not only processing substantial number of volumes but also delivered excellent quality consistently for the last 3 years.
➲ Collated all the updates and shared the same with the senior managers for their approval and further cascaded the same among the team members.
➲ Effectively drive and manage change to achieve business goals.
➲ Driving for quality initiatives for improved customer satisfaction.
➲ Monitoring Service Quality Standards of the team to ensure high customer service is delivered all the time.
➲ Identifying the problem situations and proactively and resolving them if necessary escalate and take appropriate actions regarding the problem.
➲ Been a point of contact for onshore team and Relationship managers and not only helped them in expediting the turnaround of urgent requests, but also provided assistance in resolving complex scenarios.
➲ Took initiative in deputizing my line manager during his absence and ensured smooth running of business.
➲ Preparing the Error analysis report on time and report the errors that are wrongly marked from onshore team and make sure to get that remove from the MI.
➲ Process productively and quality targets are set monitored and achieved to ensure the optimum resource utilization and achievement of business objectives and SLA (Service level Agreements)
Skill Set
➲ Strong process knowledge.
➲ Excellent prioritizing planning and organizing work and skills.
➲ Ability to handle the escalations and complex nature and resolve as per the specific time line.
➲ Accept the change very quickly and make myself adjusted for the change.
➲ Ability to build rapport with and relate to wide range of people.
➲ Ability to handle large capacities during the process peaks within the team and helping the other team's as well.
➲ Support my line manager in operations task.
ACHIEVEMENTS
➲ Have been awarded with spot-on award in HSBC- HYD.
➲ Achieved Star of the Month, Star of the Quarter, Super Star Award & Value Behaviour award on various occasions in the last three years.
➲ Received various appreciations from onshore, Relationship managers and Management.
ACADEMIA
2010 MBA (Finance) from Jawaharlal Nehru Technological University, Hyderabad.
2008 B.com (Commerce) from Acharya Nagarjuna University, Guntur.
2003 S.S.C from Board of Secondary Education.