Telephone Operator
Aloft Abu Dhabi Hotel
Total years of experience :13 years, 0 Months
Directs, supervises and coordinates the activities of Telephone systems.
Provide assistance for customers.
Update directory information.
Answering & transferring all incoming telephone calls in a professional and courteous manner, and routes calls as appropriate.
Responding to customers via WhatsApp application.
Accurately record and control wake-up calls
Assist guests with international calls and directory queries
Handle guest’s requests promptly and report complaints to the Duty Manager and log to SGR.
Maintain an up to date knowledge of the hotel and local services
- Provides administrative and clerical assistance to the Sales Department.
- Handles after-sales/marketing care telephone courtesy calls.
- Conducts outdoor marketing activity to improve sales output.
- Entertains sales inquiries and ensures consistent follow up.
- Handles costumer's complaint pro-activity by providing solutions, assistance and coordinations to the concerned personnel in the department.
- Acts as Liaison Officer by processing the registration of all units to the concerned government agencies.
Marketing Officer
April 2012 to present
Motortrade Nationwide Corporation
http://www.motortrade.com.ph/
Masbate City, Philippines
Scope of Work: • Provide administrative and clerical assistance to the Sales Department.
• Handles after-sales/marketing-care telephone courtesy calls.
• Conducts outdoor marketing activities to improve sales output.
• Entertains sales inquiries and ensures consistent follow up.
• Handles customer's complaint pro-actively by providing solution, assistance and coordination with concerned personnel in the department.
• Acts as Liaison Officer by processing the registration of all units to concerned
government agencies.
Data Encoder
April 2011 to April 2012
Government Service Insurance System
http://www.gsis.gov.ph/
Masbate City, Philippines
Scope of Work: • Responsible for accurate interpretation, compilation, and entering of data in the computer system.
• Handles storing of correct information to the desired database locations.
• Manages additional responsibilities including troubleshooting, file back-ups,
regular updating, and retrieval of data, as and when required.
• Maintains confidentiality regarding the information being dealt with.
• Checks the information quality of document and ensures that are properly
registered in the system.
• Handles clerical and secretarial functions when required.
• Assist customers for loan and insurance queries.
• Prepares reports and meets deadline as necessary.
Skills
• Well versed in Microsoft Office applications (Outlook, Word, Excel and
Powerpoint)
• Good communication skills.
• Customer Oriented
• Excellent in typing and computer skills
• Excellent in Internet and e-mail applications.
• Proven interpersonal communication skills, having a dealt with a diversity of professionals, clients and co-employees.
- Responsible for accurate interpretation, compilation, and entering data in the computer system.
- Handles storing of correct information to te desired database locations.
- Manages additional responsibilities including troubleshooting, file back ups, regular updating, and retrieval of data, as and when required.
- Maintains confidentiality regarding the information being dealt with it.
- Checks the information quality of document and ensures that are properly registered in the system.
- Handles clerical and secretarial functions when required.
- Assist customers for loan and insurance queries.
- Prepares reports and meets deadline as necessary.
College BACHELOR OF SCIENCE IN COMPUTER SCIENCE Osmena Colleges - Masbate City, Philippines June 2007 - April 2011 High School Masbate National Comprehensive High School (MNCHS) - Masbate City, Philippines
Have an internship in Government Service Insurance System