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Alwaleed Al Jeriwi, Sr. Customer Care Coordinator

Alwaleed Al Jeriwi

Sr. Customer Care Coordinator

Sadara Chemical Company

Location
Saudi Arabia - Khobar
Education
Diploma, Business Accounting
Experience
16 years, 9 Months

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Work Experience

Total years of experience :16 years, 9 Months

Sr. Customer Care Coordinator at Sadara Chemical Company
  • Saudi Arabia - Jubail
  • My current job since April 2015

Handling customer, vendor and internal complaints received by customer servise section and make all necessary action to investigate and bring back the solution to customer service representive.

Accountant at Saudi Arabian Amiantit Company
  • Saudi Arabia - Dammam
  • February 2013 to March 2015

Follow up, collection and allocation of payments. Carry out billing, collection and reporting activities according to specific deadlines. Reconciliation of accounts. Monitoring customer account details for non payments, delayed payments and other irregularities. Investigate and resolve customer queries. Communicating with customers via phone, email, mail or personally. maintain accounts receivable customer files and records.

Contract Administrator at Mohammad Al-Mojil Group - MMG
  • Saudi Arabia - Dammam
  • February 2012 to January 2013

Directs activities concerned with contracts for purchase or rent of equipment, materials, products, or services. Prepares bids and process specifications.Reviews bids from other firms for conformity to contract requirements and determines acceptable bids.Negotiates contract with customer or bidder.Requests or approves amendments to or extensions of contracts. Finalizing and reviews contract.

Teller at Saudi British Bank (SABB)
  • Saudi Arabia - Dammam
  • February 2009 to February 2012

Accurately and efficiently process and record routine checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank's products and services.

Salesman at IKEA
  • Saudi Arabia - Eastern Province
  • July 2008 to February 2009

Plan and carry out all sales activities on assigned accounts or areas. Responsible for ensuring customer satisfaction and managing quality of product and service delivery.

Salesman at Géant Saudi Ltd.
  • Saudi Arabia - Eastern Province
  • July 2007 to July 2008

Plan and carry out all sales activities on assigned accounts or areas. Responsible for ensuring customer satisfaction and managing quality of product and service delivery.

Education

Diploma, Business Accounting
  • at Institute of Public Administration
  • February 2009

Accountant

Specialties & Skills

Salesforce.com
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Microsoft Excel
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Bank Accounting
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Customer Satisfaction
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Accounting
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Microsoft Word
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SAP
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Reporting
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Presentation
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Microsoft Outlook
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Microsoft Excel
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Salesforce
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Languages

English
Expert

Training and Certifications

Presentation Advantage (Certificate)
Date Attended:
September 2018
Implementing and Managing a Customer Complaints System (Training)
Training Institute:
Euro Training
Date Attended:
August 2015
Duration:
30 hours
Sadara and the Chemical Industry (Certificate)
Date Attended:
April 2016
The 7 Habits of Highly Effective People (Certificate)
Date Attended:
April 2016
Presentation Advantage (Training)
Training Institute:
Franklin Covey
Date Attended:
September 2018
Microsoft Excel 2013_Level1 (Training)
Training Institute:
Amiantit Recruitment & Development Department
Date Attended:
September 2014
Duration:
18 hours
IT Skills (Word, Excel & PPT) (Training)
Training Institute:
Saudi British Bank (SABB)
Date Attended:
May 2009
Product Knowledge (Training)
Training Institute:
Saudi British Bank (SABB)
Date Attended:
March 2009
Selling Skills (Training)
Training Institute:
Saudi British Bank (SABB)
Date Attended:
March 2009
E-Learning: Group Anti Money Laundring – Too Hot to Hanle (Training)
Training Institute:
Saudi British Bank (SABB)
Date Attended:
May 2009
Handling Complains (Training)
Training Institute:
Saudi British Bank (SABB)
Date Attended:
March 2009
Computer Basics (Training)
Training Institute:
Jeddah International Computer Center
Date Attended:
July 1998
E-Learning: Internal Fraud Mandatory (Arabic) (Training)
Training Institute:
Saudi British Bank (SABB)
Date Attended:
July 2009
Customer Care & Tel Skills (Training)
Training Institute:
Saudi British Bank (SABB)
Date Attended:
March 2009
A course of Computer and English (Training)
Training Institute:
Al-Bassam
Date Attended:
June 2004
IND / Fundamentals of Banking (Training)
Training Institute:
Saudi British Bank (SABB)
Date Attended:
February 2009
Compliance Training (Training)
Training Institute:
Saudi British Bank (SABB)
Date Attended:
June 2009
English Language Course (Training)
Training Institute:
Saudi British Bank (SABB)
Date Attended:
March 2009
English "Start2" (Training)
Training Institute:
Jeddah International Computer Center
Date Attended:
July 1998
E-Learning: HSBC Business Continuity Awareness Training Programme (Arabic) (Training)
Training Institute:
Saudi British Bank (SABB)
Date Attended:
October 2010
Islamic Banking (Training)
Training Institute:
Saudi British Bank (SABB)
Date Attended:
October 2011