Amanda Hyden, Administrative Support Specialist

Amanda Hyden

Administrative Support Specialist

Lockheed Martin

Location
United Arab Emirates - Abu Dhabi
Education
Master's degree, Museum Studies
Experience
12 years, 7 months

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Work Experience

Total years of experience :12 years, 7 months

Administrative Support Specialist at Lockheed Martin
  • United Arab Emirates - Abu Dhabi
  • March 2015 to May 2015

Administrative Support Specialist, Full Time
Lockheed Martin Global, Center for Innovation and Security Solutions, Masdar City, UAE
March 2015 to May 2015
Position eliminated, terminated without cause
• Organized and built digital filing taxonomy in SharePoint for existing and anticipated files
• Built excel tracking databases for maintenance/repair, continuous improvement, and pending actions
• Built and completed inventory/replenishment schedule of office and consumable technology items
• Received and greeted guests, responsible for safety and security procedures
• Prepared documents, arranging catering, and outlining agendas.

English Teacher at Berlitz Language Center
  • United Arab Emirates - Abu Dhabi
  • May 2014 to February 2015

English Teacher - Secondary, Full Time
Berlitz Language Center, Abu Dhabi, UAE
May 2014 to February 2015
Resigned to take position with higher salary, benefits, more in line with career
• Instructed ESL from beginner to advanced Business English Practices and IELTS preparation
• Prepared lessons including assessment and customization for IELTS preparation and Business English
• Tracked and monitored assigned student progress
• Completion of objective assessment of and submitting weekly and final reports on student progress

Office Manager, Full Time at Belevari Marine Trading LLC
  • United Arab Emirates
  • March 2013 to September 2013

Office Manager, Full Time
Belevari Marine Trading LLC Abu Dhabi, UAE
March 2013 to September 2013; 6 month contract
Labor court decision in place in favor of employee
• Established online gateway for ticket sales and group booking
• Identified and implemented online booking system to streamline booking process
• Established and implemented Social Media marketing
• Scripted booking and refund policies and procedures
• Interpreted sales figures and set price points
• Completed all accounting: payroll, accounts receivable, accounts payable, billing, invoicing
• Managed events on our 74’ sailing catamaran from quote, to refinement of details and through execution
• Procured supplies for events, boat maintenance and repair, and office operations; maintained inventory
• Scripted and Implemented a Standard Operating Procedures manual for Safety, HR, and Sales
• Investigated and Installed an Enterprise System for Customer Resource Management and sales consistency
• Hired and supervised staff

Administrative Assistant at University of Central Oklahoma English Department
  • United States
  • August 2009 to July 2012

Sr. Administrative Assistant (Promoted August 2010)
University of Central Oklahoma English Department Edmond, Oklahoma, USA
August 2009 to July 2012
• Leveraged technology to catalog, and consolidate a 5000 cd video library from 50ft2 to 4ft2 of storage space
• Assisted in writing two grants with combined awards of $567, 000
• Reduced overhead space by consolidation of paper filing to digital filing; educated faculty/staff on new procedure
• Re-established the department’s student work-study program to reduce labor costs and conserve budget resources
• Hired and supervised student assistants and part time staff
• Maintained database data including:
Coordinated classroom allocation
Building class schedule
Entered online payroll
Entry for Purchasing and procurement

Part Time Administrative Assistant at University of Central Oklahoma Department of Military Science
  • United States
  • January 2008 to May 2009

Administrative Assistant, Part Time Work Study
University of Central Oklahoma Military Science Edmond, OK
January 2008 to May 2009
Responsibilities:
• Received all department guests and dignitaries
• Referred guest to the appropriate department individual or resources
• Assisted Department Chair with Military and University Administrative Needs
Accomplishments:
• Improved the coordination of University procedures within the military chain of command
• Consolidated and removed redundant office equipment and stationary

Customer Service Representative/ Front Desk/ Auditor at Best Western Seminole
  • United States
  • January 2007 to December 2007

Customer Service Representative / Front Desk / Daily Auditing
Best Western Seminole Seminole, OK
January 2007 to December 2007
Responsibilities:
• Completed Nightly Auditing
• Assisted Management with administrative duties
• Created a concierge environment for guests

Customer Service Representative, Sales at Seminole County Farm Bureau Insurance
  • United States
  • August 2005 to November 2006

Customer Service Representative / Sales
Seminole County Farm Bureau Seminole, OK
August 2005 to November 2006

• Identified Personal and Commercial risks for clients
• Developed and advised customers on mitigation strategies
• Quoted and Sold Commercial and Personal Lines of Business
• Helped transition the company from paper files to computer based filing within the parameters of the state office

Insurance Service Representative / Sales at Bledsoe Insurance Agency, Inc
  • United States
  • June 2003 to May 2004

Insurance Service Representative / Sales
Bledsoe Insurance Agency, Inc. Lubbock, TX
June 2003 to May 2004
• Identified Personal and Commercial risks for clients
• Developed and advised customers on mitigation strategies
• Quoted and Sold Commercial and Personal Lines of Business

Education

Master's degree, Museum Studies
  • at University of Oklahoma
  • May 2016

I am in the process of completing this degree. While it is an online program, it is from a highly respected State University in the United States. The Museum Studies graduate program prepares you to confidently face the major challenges involved in museum operation including, management procedures, budget administration, exhibit and educational programming, and community interaction. Courses address museum management procedures, budget administration, exhibit and educational programming, and community interaction. Faculty members are drawn from museums across the country, including two AAM-accredited museums located at the University of Oklahoma – the Sam Noble Oklahoma Museum of Natural History and the Fred Jones Jr. Museum of Art. I have completed 18 of the 33 required credit hours.

Bachelor's degree, Bachelor of Fine Arts
  • at University of Central Oklahoma
  • May 2009

The major part of the program consists of studio work and includes instruction in the principles of design and the use of various media. Students examine influencing and prevailing social issues, and study how to reflect the energy of contemporary society. Taken in combination with lectures and seminars in Art History this offers a link to both historical cultures and contemporary means of expression. Students also study the business aspects of the art field, understanding to mechanics of setting up their own capstone exhibition.

Specialties & Skills

Supervisory Skills
Change Initiatives
Conflict Resolution
Microsoft Office
Oracle Portal
Database use: Oracle, Insurance, Hotel
Microsoft Office: Word, Access, Excel, PowerPoint and Publisher
Office Administration
Customer Service
Loss Mitigation
Insurance Risk Analysis
Online Sales

Languages

English
Expert
Arabic
Beginner

Memberships

Kiwanis Club
  • Member
  • January 2007

Training and Certifications

Golf Course Management Internship (Training)
Training Institute:
Wichita Falls Country Club and Golf Course
Date Attended:
May 2002
Grant Writing Institute (Training)
Training Institute:
Oklahoma State Regents for Higher Education
Date Attended:
July 2011

Hobbies

  • Photography
    Amateur photographer with a serious interest in capturing photos for competition and publishing purposes.
  • Cultural Arts and Crafts
    It is my sincere interest, in any place I live, to embrace the local culture and learn from it. I have attended numerous workshops to learn the local cultural arts and crafts and to connect with members of the local community.
  • Social Media Marketing
    Leveraging social media to home displaced and abandoned pets in the UAE. Successes: Homed 25 cats/kittens over the last 6 months Successfully reunited 12 lost pets with their owners Consistent post reach of 1000-2000 individuals on a $0 budget on Facebook 20 new Instagram followers a week