Amani Abu Sultan

Secure Engineering / Part of Abu Dhabi Police (GHQ) - Privatization Services Group
Admin Officer January 2010- Till now

(HR Department /Admin Affairs &Support Director Office / COO Office / Projects Management Department / Finance Department / Contract Department/ SA Engineering Consultant)

* Providing high level administrative support to the Director.
* Maintain and develop HR policies and procedures.
* Provide Direction and Manage employees in the department in performing their delegated tasks.
* Process employment applications.
* Monitor employees' adherence to the policies and procedures.
* Facilitate recruitment process.
* Manage administrative Personnel tasks process such as monitoring attendance, processing of leave applications, transfers, benefit claims, etc
* Communicate to the CFO & HR Director any problems encountered in the performance of their subordinates or other staff members.
* Perform any other duties delegated by CAO/ HR Director.
* Managing and maintaining the Director's calendar and scheduling meetings and * Appointments.
* Perform any other duties delegated by CAO/ HR Director.
* Answering, screening and directing incoming calls, visitors and correspondence.
* Reading and routing the Director incoming mail and email.
* Preparing, reviewing and tracking the Director's reports and memos.
* Coordinate with the Undersecretary's and other Department' offices for holdings meetings and committees.
* Preparing weekly & monthly reports for Support Department.
* Taking notes and preparing minutes of Director's meetings.
* Preparing letters and correspondence as per the Director's instructions.
* Coordinating with relevant section with regard to travel and hotel arrangements for the Director.
* File keeping and distributing all correspondence, documents and printed materials as per Director's instructions.
* Receiving reports developed by subordinate officers.
* Follow up with Director to finalize tasks and coordinate between them and COO
* Coordination with other sections of the company (Contracts Department, Finance Department, Facility Department, etc.) to complete the required tasks
* Help with Financial tasks and budgeting
* Make a payment and send it to Finance department.

Department of Economic Development August 2007- To December 2009
Assistant Administrator of Finance Department Manager

* Providing high level administrative support to the Director.
* Managing and maintaining the Director's calendar and scheduling meetings and appointments.
* Answering, screening and directing incoming calls, visitors and correspondence.
* Reading and routing the Director incoming mail and email.
* Preparing, reviewing and tracking the Director's reports and memos.
* Coordinate with the Undersecretary's and other Department' offices for holdings meetings and committees.
* Preparing weekly & monthly reports for Finance Department.
* Taking notes and preparing minutes of Director's meetings.
* Preparing letters and correspondence as per the Director's instructions.
* Coordinating with relevant section with regard to travel and hotel arrangements for the Director.
* Dispatching the Director's outgoing mail and email to concerned staff and entities internally and externally.
* File keeping and distributing all correspondence, documents and printed materials as per Director's instructions.
* Supervising the development of financial reports by subordinate sections.
* Receiving reports developed by subordinate officers.

* Leads and motivates a group of Customer Service Officers to provide high quality services to customers of Amanah Financial Services. Will personally deal with VIP clients and/ or support the General Manager in this task.
* Acts as the first point of contact for new and existing customers and answers their queries and provides information about various services and products offered by the company.
* Provides prompt, robust and courteous services to customers for all basic counter services - e.g. requests for transfers, statements, confirmations, portfolio balances, etc. will guide customers through various procedures such as opening of account and processing of stock transfers.
* Maintains accurate records of applications from customers for new accounts, transfers and investor numbers in coordination with the Back Office Operations.
* Assist Brokers recording and verifying stock transactions, accepting, transferring and delivering securities, tracking stock price fluctuations & monitoring of trading limit for individual customers.
* Helps the brokers to provide a consistent, high quality trading service for the business and meet or exceed the targets.

* Assist the brokers in preparing daily activity reports and operational results comparison. Liaises between Head of Broker and Client Relationship Management on trading activities.
* In conjunction with the Brokers, responds to client queries and provide them with adequate information / stock performance through Customer Relations Management.
* Following up the receivables using the back office system.
* Sending daily and monthly statement to clients using the Equator & back office system.
* Preparing various reports for company customers on daily basis.
* Have good relation with market ADSM, DFM & SCA for handling all the cases that belong to the clients daily.
* Serves the customer with high level of service, build good relationship with the customer and turn the customer into a client.

TRENTO Gen. Contracting July2003 - April 2005
Executive Secretary

* Assists the general Manager in exercising administrative authority over office assistants in the meantime that the position of head of administration and human resource is vacant.
* Administration & Data Entry: Responsible in handling confidential administrative and secretarial duties. Performs data entry, document production and data organization though the use of computer and other office equipment. Prepares a variety of materials from written or oral instructions or transcription equipment including correspondence, reports, charts, spreadsheets and statistical data that may be complex, technical or sensitive. Prepares/ Drafts correspondence and other documents.
* Filling: Establishes and maintains complex and confidential files and recordkeeping system. Maintains inventories and orders supplies: manuals and updates resource material, copies, collates and distributes information, opens, and sorts and distributes mail.
* Office Management & Information: Answers telephones and receives visitors. Schedules appointments, maintains calendars and arranges and coordinates meetings and events. Provides information, routes inquiries and ensures appropriate distribution and release of confidential or sensitive information.

Al Jaddaf Electromechanical Company March 2001 - January 2003 Executive Secretary
* Attending & Dialing calls when requested.
* Typing & design forms on Word & Excel.
* Filing & Office works.

Concorde Trading Co. LLC. October 1999 - December 2000
Secretary
* Attending & Dialing calls when requesting.
* Typing & Filling.

Century Financial Brokers LLc. March 1999 - September 1999 Secretary
* Attending & Dialing calls when requesting.
* Typing & Filling.
* Marketing Executive, Marketing Section, Telemarketing.

Royal Index Financial Brokers November1998 - February 1999 Marketing Executive
* Marketing section, Telemarketing.