Amani Missaoui, Customer Relation Executive

Amani Missaoui

Customer Relation Executive

Qatar Automobiles company (Mitsubishi Motors)

Location
Qatar - Doha
Education
Diploma,
Experience
18 years, 0 months

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Work Experience

Total years of experience :18 years, 0 months

Customer Relation Executive at Qatar Automobiles company (Mitsubishi Motors)
  • Qatar - Doha
  • My current job since July 2012

-Carry out Satisfaction Surveys to new customers and regular customer during the periodic maintenance of the car., and consolidate the results in a Weekly and monthly report.
-Follow up closely with Customer Profiling data obtained from Sales Dept as well as through Surveys and ensuring that all data are updated in the GM Control Centre.
-Handel VIP customer segments and assist in providing high quality service with personalized treatments, and managing their complaints, enquiries and requests.
-Assisting in calling Hot Leads and following up with them based on their interest level and needs, and finding opportunities to cross-sell or-sell based on information available, and forwarding them to the relevant sales consultants to close the deal.
-Capture referrals during interactions with customers wherever appropriate, and record them as hot leads.
-Communicate courteously with customers by telephone, email (or face- to-face) if required.
-Assist in the administration of customer lifecycle communication activities.
-Assist in database cleansing tasks.
-Work as team to raise the level of customer satisfaction for the organization.
-Assist data quality assessment of prospective customers in monthly and yearly reports.

Manager Call Center at Qatar Security & Guarding services Co.
  • Qatar - Doha
  • March 2012 to July 2012

1-Managing and implementing plans for the company customer services call center.
2-Training of staff for the basic steps for agent call center role and rules.
3-Provide the team Customer services training.
4-Strong leadership and negotiation skills to manage all the objective of the company to compete with other companies.
5-Research and Follow-up local market to create a new business for the company.
6-Prepare a daily work sheet for the employee, and send daily report for the CEO about call Center duties.
7-Direct conversation with customer and provide them with company profile and quotation with a good a management through phone.
8-Sending Emails and Fax for the clients to offering a sufficient details and information needs.

Agent Customer Service at QTEL
  • Qatar - Doha
  • June 2010 to October 2010

• Customer Services in all divisions
• Information Services to provide all the necessary information to customers in terms of promotions for QTEL, and electronic services, and provide all the company offers seasonal or permanent.
• Provide guidance about the services of both fixed and mobile phone and internet and home products and help customers to take the experience for services like Noujoum, Mosaic and all services company renewable.
• Financial services which is in the bill payment by Bank cards or other methods.
• Provide for customers to disclose their own account upon request.
• Give information to customers about invoices and the remaining balance and extended validity.
• Receive requests from customers served .
• Work in the position with direct relation with customers and colleagues with professional way

Call Center Agent at Al Jazeera Sport Channel Call Center
  • Qatar - Doha
  • August 2008 to October 2008

•Dealing with phone calls and receive customers requirements.
•Under Out serve (quality and service) providing the customers with information they need and offer the new information’s and promotions of the company through the phone.
•Handling Services and inquiries and sales Calls.
•Provide personalized service through telephone or written communication which meet or exceed customer`s time and Quality expectations.

Assistant Manager at Dareen International Co.
  • Qatar - Doha
  • August 2006 to May 2008

1- Anticipate customer needs in friendly manner to maximize sales as an individual and as team.
2- Operating till machine on a correct efficient manner.
3- Gives continuous attention to display areas to improve presentation and lay out.
4- Always seeks to maintain and improve store standards on selling floor, services area, stock room for maximize sales.
5- Makes discrepancy reports, delivery supporting reports and we made to make sure it's updated.
6- Assist across all activates vigilantly in reducing stock loss by observing all company procedures, including correct utilization of security equipments.
7- Carryout all the works whish requested by the superior.

Executive Secretary at ATEMA
  • Tunisia - Tunis
  • May 2005 to May 2006

• Dealing with phone calls and reception.
• Management of diary and appointment management.
• Management of the administrative part of the personnel (pointing, pay slips, CNSS).
• Management and followed accountancy and the bank.
• Management of the mail received, reservation plane ticket and hotel
• Reception and management of the customer orders and suppliers.
• Search for subcontractors and suppliers.
• Consultation and negation of the price quotation subcontractors and suppliers.
• Drafting and management of the orders under customs in exemption VAT.
• Management of the administrative part in the quality system of the company.
(Documentation, card of followed, realization of the documents of recording).
• Assumption of responsibility of the receptions customers (reservation of hotel, reception).
• Preparation of the monthly declaration magazine for the accountant and payment of deduction at the source.
• Preparation of payment to suppliers.

Secretary at COATS Company
  • Tunisia - Tunis
  • July 2003 to September 2004

• Dealing with phone calls and reception.
• Follow-up the communication and mail of the company.
• Organization, control system and classification of the folders of the company.
• Classification of the invoices to the delivery orders.

Education

Diploma,
  • at Bourguiba School
  • September 2005
Diploma,
  • at ITIG
  • June 2004
Diploma,
  • at Bourguiba School
  • July 2003
Bachelor's degree,
  • at Lycee secondaire Tunis
  • September 2002

Baccalaureate Science Economic and Management

Specialties & Skills

Customer Service
Customer Experience
Bill Payment
Call Center Development
Service Standards
Computer

Languages

French
Expert
English
Intermediate
Arabic
Expert