Customer Relation Executive
Qatar Automobiles company (Mitsubishi Motors)
Total years of experience :18 years, 0 months
-Carry out Satisfaction Surveys to new customers and regular customer during the periodic maintenance of the car., and consolidate the results in a Weekly and monthly report.
-Follow up closely with Customer Profiling data obtained from Sales Dept as well as through Surveys and ensuring that all data are updated in the GM Control Centre.
-Handel VIP customer segments and assist in providing high quality service with personalized treatments, and managing their complaints, enquiries and requests.
-Assisting in calling Hot Leads and following up with them based on their interest level and needs, and finding opportunities to cross-sell or-sell based on information available, and forwarding them to the relevant sales consultants to close the deal.
-Capture referrals during interactions with customers wherever appropriate, and record them as hot leads.
-Communicate courteously with customers by telephone, email (or face- to-face) if required.
-Assist in the administration of customer lifecycle communication activities.
-Assist in database cleansing tasks.
-Work as team to raise the level of customer satisfaction for the organization.
-Assist data quality assessment of prospective customers in monthly and yearly reports.
1-Managing and implementing plans for the company customer services call center.
2-Training of staff for the basic steps for agent call center role and rules.
3-Provide the team Customer services training.
4-Strong leadership and negotiation skills to manage all the objective of the company to compete with other companies.
5-Research and Follow-up local market to create a new business for the company.
6-Prepare a daily work sheet for the employee, and send daily report for the CEO about call Center duties.
7-Direct conversation with customer and provide them with company profile and quotation with a good a management through phone.
8-Sending Emails and Fax for the clients to offering a sufficient details and information needs.
• Customer Services in all divisions
• Information Services to provide all the necessary information to customers in terms of promotions for QTEL, and electronic services, and provide all the company offers seasonal or permanent.
• Provide guidance about the services of both fixed and mobile phone and internet and home products and help customers to take the experience for services like Noujoum, Mosaic and all services company renewable.
• Financial services which is in the bill payment by Bank cards or other methods.
• Provide for customers to disclose their own account upon request.
• Give information to customers about invoices and the remaining balance and extended validity.
• Receive requests from customers served .
• Work in the position with direct relation with customers and colleagues with professional way
•Dealing with phone calls and receive customers requirements.
•Under Out serve (quality and service) providing the customers with information they need and offer the new information’s and promotions of the company through the phone.
•Handling Services and inquiries and sales Calls.
•Provide personalized service through telephone or written communication which meet or exceed customer`s time and Quality expectations.
1- Anticipate customer needs in friendly manner to maximize sales as an individual and as team.
2- Operating till machine on a correct efficient manner.
3- Gives continuous attention to display areas to improve presentation and lay out.
4- Always seeks to maintain and improve store standards on selling floor, services area, stock room for maximize sales.
5- Makes discrepancy reports, delivery supporting reports and we made to make sure it's updated.
6- Assist across all activates vigilantly in reducing stock loss by observing all company procedures, including correct utilization of security equipments.
7- Carryout all the works whish requested by the superior.
• Dealing with phone calls and reception.
• Management of diary and appointment management.
• Management of the administrative part of the personnel (pointing, pay slips, CNSS).
• Management and followed accountancy and the bank.
• Management of the mail received, reservation plane ticket and hotel
• Reception and management of the customer orders and suppliers.
• Search for subcontractors and suppliers.
• Consultation and negation of the price quotation subcontractors and suppliers.
• Drafting and management of the orders under customs in exemption VAT.
• Management of the administrative part in the quality system of the company.
(Documentation, card of followed, realization of the documents of recording).
• Assumption of responsibility of the receptions customers (reservation of hotel, reception).
• Preparation of the monthly declaration magazine for the accountant and payment of deduction at the source.
• Preparation of payment to suppliers.
• Dealing with phone calls and reception.
• Follow-up the communication and mail of the company.
• Organization, control system and classification of the folders of the company.
• Classification of the invoices to the delivery orders.
Baccalaureate Science Economic and Management