Ameer Marie, Senior Business Insight Analyst/Customer Success Project Manager

Ameer Marie

Senior Business Insight Analyst/Customer Success Project Manager

MenaITech

Location
Jordan - Amman
Education
Bachelor's degree, Computer Science
Experience
20 years, 4 months

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Work Experience

Total years of experience :20 years, 4 months

Senior Business Insight Analyst/Customer Success Project Manager at MenaITech
  • Jordan - Amman
  • My current job since March 2022

Responsibilities:
• Prepare company requirements to adopt the right CS platform
• Conduct technical & business meetings with platform providers
• Planhat administrator & project manager
• Mapping data to Planhat
• Design Dashboards & Create required filters
• Define Workflows & Triggers
• Setup Integration with HubSpot

IT Manager/Product Owner at General Network-IoT
  • Jordan - Amman
  • March 2021 to March 2022

Responsibilities:
• Planning and build gateway network
• RF planning
• Configure Field Test Device (FTD) for LoRa network during pilot project
• Conduct commercial study

Sr. Business Analyst/ Application Services Manager at Innovation Services
  • Saudi Arabia - Riyadh
  • January 2019 to February 2020

Responsibilities:
• Communicate with internal colleagues to understand the needs of departments and the organization
as a whole
• Work with external stakeholders to understand and investigate feedback into the service, function or
product provided
• Identifying the current- and future-state business processes.
• Creating, analyzing, and validating detailed functional specifications.
• Facilitating design sessions with the implementation team to define the solution.
• Gather intelligence from corporate executives and middle managers about needs and future growth
• Capture Business Objectives
• Collect/identify use cases for Legacy system
• Write/verify and review Business rules
• Review As-Is documentation
• Prepare To-Be documentation
• Be part of business testing team

IT Business System Analyst/Project Manager at SHABAKKAT Cellular Company
  • Saudi Arabia - Riyadh
  • March 2017 to May 2018

Responsibilities:
• Prepare IT services scope of work for Enterprise Resource Planning (ERP)
• Handling project implementation from customer side
• Communicate project status to clients and SHABAKKAT team stakeholders
• Review technical documentations provided by IT service provider
• Participate in ERP System requirement gathering sessions
• Prepare IT policies and procedures
• Writing Technical Document and/or user manuals for the developed solutions
• Participate in systems testing to verify that the systems meet SHABAKKAT requirements
• Provide training sessions to end users
• Participate in User Acceptance Testing (UAT)

Business System Analyst at Saudi Arabian Oil Co (Aramco)-Contractor
  • Saudi Arabia - Eastern Province
  • September 2011 to March 2017

Responsibilities:
• Administrate NITI (Saudi Aramco (SA) and the Technical & Vocational Training Corporation (TVTC)
website and handle daily backup
• Implement an intranet portal for NITI as one access point for other applications and services
• Prepare IT services scope of work for Enterprise Resource Planning (ERP) implementation,
Intranet portal, Document Imaging and Library Management System
• Participate in ERP, Trainee information System, Document Imaging, Library Management System
and Learning Management System requirement gathering sessions
• Daily micromanagement of the ERP project to ensure strict adherence to the envisioned plan
• Liaise with ERP service provider for prompt rectification of any problems or emergencies
• Review technical documentations provided by IT service provider
• Handle NITI email exchange server
• Prepare IT software’s plan and hardware infrastructure
• Prepare IT policies and procedures
• Writing Technical Document and/or user manuals for the developed solutions
• Provide training sessions to end users
• Administrating NITI Trainee Information System (People Soft campus solution)
• ID card and sticker design, requirements, testing (using CARDPRESSO XXS) and end user training.
• User Acceptance Testing (UAT) for NITI Systems.

Senior SharePoint Specialist /Professional Services Consulting at BEAT
  • Jordan - Amman
  • June 2009 to August 2011
Senior SharePoint Specialist / Team Leader at OPTIMIZA Solutions
  • Jordan - Amman
  • February 2004 to June 2009

Education

Bachelor's degree, Computer Science
  • at Al-Zaytoonah University of Jordan
  • January 2004

in

Specialties & Skills

Web Applications
Production
SQL Server
Science
REPORTS
VISUAL STUDIO
CUSTOMER RELATIONS
WEB APPLICATION DEVELOPMENT
WEB SITE PRODUCTION
ACTIVE DIRECTORY
Planhat
Customer Success
Software Project Management
Planning
Program Management
Programming
MS Project
Web Development

Languages

Arabic
Expert
English
Expert

Training and Certifications

Taking action with data (Certificate)
Date Attended:
February 2024
Project Management Professional (PMP) (Training)
Training Institute:
Lloyd’s
Date Attended:
May 2015
Plan the Project as a Business Analyst (Training)
Training Institute:
Udemy
Date Attended:
February 2018
Six Sigma Yellow Belt (Certificate)
Date Attended:
April 2020
Lean Six Sigma White Belt Certification (Certificate)
Date Attended:
April 2020
Scrum Fundamentals Certified (Certificate)
Date Attended:
April 2020
Kanban Foundation KIKF (Certificate)
Date Attended:
November 2020
Scrum Foundation Professional Certificate (Certificate)
Date Attended:
January 2021
Valid Until:
January 2023
Microsoft Power Platform Fundamentals Certificate (Certificate)
Date Attended:
January 2021
Business Intelligence Foundation Professional (Certificate)
Date Attended:
April 2023
Valid Until:
April 2026
Certified Power User - Organize Customer Data (Certificate)
Date Attended:
May 2023
Valid Until:
May 2024