Senior area sales leader
Aramex
Total years of experience :15 years, 1 Months
Area sales leader
Customer
• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
• Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met
Internal
• Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information
• Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers’ relationship
Process
• Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place
• Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly
• Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory
• Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets
• Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer
People Management
• Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.
1. Manage customer inquiries, problems, requests and suggestions; determines appropriate solutions and/or responses.
2. Ensure high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards.
3. Negotiate customer claims, initiate billing adjustments in coordination with team leader
4. Grow existing customers, and identify potential customers for supply chain and delivery solutions.
5. Develop new customers from both the market and existing customers with business solutions
6. Plan and execute regular maintenance and business development visits to customer
7. Maintain and regularly update customer information
8. Understand all aspects of customers’ business needs, network within customer’s organization to explore customers’ needs and business development opportunities
9. Promote suitable products /solutions and develop solutions for customers involving business units.
10. Work with other business units in Aramex, such as ground operations, cargo operations, etc., to ensure proper service delivery to customers
11. Prepare proposals and quotations to customers
12. Ownership of payments collections alongside the Credit Officers
*Handling top key accounts.
*Handling of incoming and outgoing shipments
*Working with all other Departments (Sales and Finance on Logistic/Shipment matters)
*Working with vendors and carriers for Shipment related matters.
Deal with hundreds of passengers per day.
Work quickly and under pressure to minimize delays.
Check all passports, confirm bookings and possibly change bookings.
Knowledge of the security procedures, company policies and travel regulations.
Work in a methodical and organized way.
able to deal with pressure and to have good communication .skills
A-level in customer services
Work unusual hours such as at weekends or late nights.
My GPA is 91% ( excellent honors )
2.79