Operations Transformation Manager
MCC Transport / Maersk Line
Total years of experience :20 years, 9 Months
Responsible for overall Operations transformation including delivering key strategic projects involving end-to-end process re-engineering and digitalization (Robotic Process Automation etc.)
Manage Project Management Office for Operations including project identification and prioritization
Coach / Train Colleagues in Process and Project Management (Lean-Six Sigma and PRINCE2) where needed.
Create and Maintain process repository for Operations including updating process where needed.
Deploy / Maintain Operating System for Operations putting in place standard VMS measures and meeting structure
Managed Processes, Projects and Process Improvement for MCC Transport including Head Quarters and the 14 Country Organizations
Lead various strategic projects impacting the bottom line of MCC transport using Lean Six-Sigma and PRINCE2 Methodologies
Managed the Portfolio of Projects for MCC to ensure all initiatives were optimized as per MCC Commercial Strategy
Conducted Change management and Gap analysis for MCC to ensure the Global Maersk Line Transformation Projects were successfully implemented in MCC (including IT based projects like self-service instant bookings)
Created and deployed Operating Systems along with the Functional Heads / Management Committee to align the way of working across the HQ, Countries and the various functions
Created, deployed and maintained Business Continuity Management efforts for the entire MCC organization
Created, deployed and managed global Product Operating system (between Centre, Country and Offshore GSC) for managing products within Maersk Line including meetings, processes, roles and responsibilities and measures
Managed Off shoring and IT co-ordination for the global Product Operating System and other in-scope processes
Managed global processes impacting yield generation / value of Maersk Line and optimized, along with the global head of departments, the end-to-end long term strategy process
Assisted Trade and Marketing Leadership in running the Project Management Office and provided project management support where needed (including coaching green belts)
Lead various projects such as Contractual Terms & Conditions and Inland Haulage work streams for Product Global Project, and projects to maximize product profitability / surcharge revenue with a USD 50 million benefit per year
Developed finance processes (including supporting IT solutions) for the Remote Container Management project and developed measurements, performance tracking and business analysis(including recommendations) for the RCM commercial team
Managed global Sales and Marketing processes including designing new processes, process improvement, off-shoring and IT co-ordination
Carried out black belt projects like “Bookings on Tariff” which entailed creating a global sales process involving centre, country organizations and the offshore shared service centre with a USD 10 million benefit per year
Managed project office for Marketing/Customer needs and developed global result and process measures
Coached Sales/Marketing in center organization in six sigma/lean including coaching green belts
Carried out several black belt and green belt projects (e.g. certification project saving USD 7.2 million per year)
Applied Six Sigma & Lean Black Belt Statistical tools to processes throughout the organization in Pakistan and coached green belts in projects
Deployed Visual Management System and Key Performance Indicators throughout the organization
Coordinated closely, as part of the Maersk Pakistan management team, with all Functional Heads on Process Excellence generating, evaluating and maintaining a project pipeline (portfolio management) for the organization
Drove off-shoring within the Maersk Pakistan organization
Assisted regional management in driving the PEX methodology within the region including creating a PEX transformation model and road map
Analyzed, documented and improved business procedures for Maersk, Safmarine and Maersk Logistics
Identified business areas needing increased internal control and deployed required controls and checks
Reviewed the KPI performance of the departments/sections with leadership team
Responsible for meeting all the managerial reporting needs of the higher management
Responsible for creating and distributing various managerial reports including customer profitability, product profitability, and customer segments reports
Commercial Trainee (Life Sciences Business) 1 year
• Marketing Department - Worked on Migraine Awareness Campaign
• Sales Department - Worked as a Sales Territory Manager for Ferriprox and Surgitools
• Business Development - Worked on the launching the Surgitools business
Instrumentation Engineer (PPTA) 1 year
• Responsible for maintaining and troubleshooting Plant Instrumentation
• Responsible for creating Job Qualification Program training manuals for technicians
• Responsible for creating training presentations and E&I documentation
MBA Finance Finished top of my class Holder of the first position