IT Service Manager - Regional
Drake & Scull Engineering - Abu Dhabi , Drake & Scull – Oil & Gas
Total years of experience :11 years, 10 months
Abu Dhabi, Jordan, Iraq & Algeria
Reporting to the Corporate IT Director. Lead and managed professional team within the region. Directed all aspects of the IT infrastructure of the entire organization. Turned around previously unsuccessful IT projects and brought to life a range of new strategic IT initiatives.
Responsibilities:
• As Head of IT Department overseeing IT team for their daily functions in servers monitoring, data backup, firewall & security, projects mobilization and software development.
• Took various initiatives to restructure the IT organization to maximize efficiency and improve quality.
• Involved in the ERP implementations HRM, Change Management & Procurement modules
• Maintained staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• SLM covering UAE branches, negotiating contracts SLAs & OLAs for services with 3rd parties as well as internal BUs.
• Provided strategic alignment, governance, focus, measurement and management of Supplier Relationship (SRM) and Supplier Performance Management (SPM) of third party Suppliers.
• P&L management experience, accomplished financial objectives by forecasting requirements; preparing annual budgets.
• Created and enforced a number of IT policies and procedures.
• Managed multiple RFI, RFP and tender process activities for various projects, working in close conjunction with the business stakeholder and the Procurement and Supply Management function
• Deployment of cost saving plans i.e VoIP, IT shared services and contracts management (FSMA, AMC & SMA).
• SaaS of internal developed business solutions based on MySQL DB and Ms. Access GUI (HRM for all DSI subsidiaries, IT assets management & contracts).
• IT Projects management, mobilization process & cabling for site offices (Louver Abu Dhabi, Presidential Palace Project, Al- Muneera Development and Shangri La Hotel Abu Dhabi).
Responsibilities:
•Monitored projects, priorities, standards and overall IT performance
•Maintained quality service by establishing and enforcing organization standards
•Established the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
•Designed, developed, implemented policies and procedures
•Ensured security of data, network access and backup systems
•Hardware / Software support for users
•Designed and implementation of new solutions and improving resilience of the current environment
•Suppliers management, standardize IT approved vendor list, negotiating and IT Purchasing.
•Microsoft Access programming and web server admin.
•Managed the department budget, and assets.
•Support and administration of servers & firewall environments in line with IT security policy
Responsibilities:
•Developed tested, installed, configured and supported computer hardware and software
•Maximized network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
•Ensured security and upgrades are applied and kept up to date on desktops and laptops
•Reported faults and maintaining logs on servers, desktops and laptops
•Responsible for managing backups, tape rotation & Disaster Recovery.
•Ensured all software purchased licensing is recorded and maintained
•Set up new users and disabling expired accounts in accordance with HR requirements
•Designed Company Websites (www.ajmi.ae) (www.signfab.ae)
•Programed HR database system using ASP with MS. FrontPage
•Created purchase requisitions for IT hardware/software
Responsibilities:
•Developed oracle forms & reports 6i developer.
•Managed and monitored all installed systems and infrastructure
•Proactively ensured the highest levels of systems and infrastructure availability
•Installed, configured, tested and maintained operating systems, application software and system management tools
•Securing network systems by establishing and enforcing policies, and defining and monitoring access.
•Set up & configured new laptops and desktops
•Maintained security, backup, and redundancy strategies
Electronics Engineering