Technical Delivery Manager (Middle East Region), Success Manager & Enterprise Architect
Appian Corporation
مجموع سنوات الخبرة :9 years, 1 أشهر
Assume substantial responsibility in driving continuous program and project growth and leading all aspects of client
communications, pre-sales operations, and cutting-edge enterprise solution development. Demonstrate superior
knowledge of the Middle East market in determining pragmatic goals and building high-performing global teams. Issue
responses to requests for proposals (RFPs) and general state of work (SOW) deliverables.
Tactically implemented enterprise digital transformation project, incorporating low-code development platform,
process automation, Robotic Process Automation (RPA), and digitization industry 4.0 trends.
Cultivated enriching culture championing the adoption of Agile and process automation across multiple industries.
Offered invaluable guidance to executive-level personnel, playing an essential role in establishing the international office.
Outlined in-depth recommendations to bolster organizational structure, maximize value for customers, and enhance
efficiency of all company functions. Promoted strict compliance with company policies and procedures. Leveraged trusted
process knowledge, delivered sound and sought-after project support, identified immediate and long-term technology
needs, and tracked project progress to continuously achieve goals.
* Scrutinized AS-IS EATC Telecom protocol, developing To-Be process through eTOM with capabilities assessment.
* Introduced new value chain supporting B2B and B2C business models, connecting business operations.
* Launched Product Life Cycle Management (PLM) process and applied department standards and templates.
* Produced OSS/BSS functional requirements document for major e-transformation project.
(In-progress) –
courses: Certified IT Strategic Manager, Informer UK Limited, Certified Strategic Visioning ITIL Service Strategy (SS) Certification, ITIL v3 Foundation / ITIL v4 Foundation Digital Transformation Management Certification, CXO Transform TOGAF 9.2 Certification Certified TOGAF Business Architect – The Open Group IT4IT Foundation – The Open Group Certified Internal Assessor – European Foundation for Quality Management (EFQM)