Key Accounts Manager
elmenus.com
Total years of experience :9 years, 2 months
Lead planning, development and implementation of business development and marketing initiatives for
elmenues.com
* Develop and maintain strategic long-term trusting partnerships with key market players through managing deep
product integrations, leading co-marketing efforts and the understanding of P&L tracking.
* Launch our new online ordering platform (elmenus Online Ordering) and onboard clients by providing them the
consistent support for a smooth activation.
* Initiate and develop new Partner relationships, providing strategic alliances and business opportunities
* Develop marketing collaboration strategies for clients to drive awareness, explore innovative activation tools
and boost sales performance.
* Analyze KPIs and growth MOM.s
* Renegotiate contracts to maintain strategic partnerships and ensure a steady growth towards overall company’s
goals.
* Create solutions that overcome clients’ possible operational constrains.
* Understand and monitor effectiveness and achieve true performance improvements across different departments.
* Brief and train the sales force at quarterly sales meetings to create product awareness and demand.
_ Senior Restaurant Consultant _
elmenus.com
Maadi, Cairo
July 2017 -April 2018
* Designed and implemented processes to enhance sales productivity, through pipelines and CRM tools
* Planned and presented reports on account progress, goals, and quarterly initiatives to share with team members,
stakeholders, and partners.
* Analyzed client data to provide customer relationship management.
* Expanded relationships and brought in new clients.
* Developed retention plan backing it up with ROI calculations on a quarterly basis.
* Mentored sales and client success teams to help drive new business and month over month increasing revenue.
* Developed, modified and executed sales strategies to optimize outcomes from the total portfolio of
opportunities.
* Strategically managed internal and external relationships to ensure proactive funnel management and sales
outcomes.
_ Account Manager _
elmenus.com
Maadi, Cairo
September 2015 - June 2017
* Contributed in the achievement of sales and net revenue targets
* Developed trusted relationships with a portfolio of major restaurants (Clients)
* Played an integral part in generating new sales that turned into long-lasting relationships
* Expanded the relationships with existing clients by continuously proposing solutions that meet their
objectives
* Resolved any issues or problems faced by restaurants (Clients) and deals
* Prepared regular reports of progress and forecasts to restaurants (Clients) using very specific metrics
* Analyzed restaurants (Clients) data and made recommendations in order to maximize their potential for
business opportunities.
* Served as the link of communication between restaurants (Clients) and internal teams
* Ensured the correct products and services are delivered to restaurants (Clients) in a timely manner
* Engaged with restaurants (Clients) to understand their needs and fit with the elmenus services product set.
* Assisted in designing strategies, messaging and proposals for restaurants (Clients).
* Worked closely with internal stakeholders and cross- functional teams (Content, Marketing, and Tech) to
facilitate restaurants (Clients) growth
* Supported the management key client’s relationships at various levels
* Achieved targeted growth of both the quantity and quality of selection, restaurants (Clients) performance and
sales.
Created pipeline with potential clients
* Created sales "partnership" presentations with packages and benefits for clients
* Handled meetings with potential sponsors
* Renegotiated contracts with existing sponsors
_ Fundraising
Created pipeline with potential clients and handled the sales process
* Supervised team members and assigned targets and tasks
* Developed creative solutions for existing projects
* Worked with production support to ensure clients demands can be accommodated
* Handled all events planning for clients (Key Accounts: IKEA, SODIC)
* Handled all printing and production operations
_ Fundraising Officer _
Created pipeline with potential clients
* Created sales "partnerships" presentation with packages and benefits for clients
* Arranged and participated in face to face meetings with potential sponsors
* Located and proposed potential business deals by contacting potential clients, discovering and exploring
opportunities
* Helped the business meet sales and revenue goals
* _
Created pipeline with potential clients
* Created sales "partnership" presentation with packages and benefits for clients
* Arranged and participated in face to face meetings with potential sponsors.
* Built long term relationships with existing, as well as, new sponsors
* Located and proposed potential business deals by contacting potential clients, discovering and exploring
opportunities
_ Party
Communicated management information and updates on policies and/or procedures to the general secretariat of
the party
* Conducted reviews on secretariat on regular basis to evaluate the volunteers
* Presented 21 secretariats in the Giza Sector to the general secretariats of the party
_ Special Funds Unit
Developed and managed a team of 20 office heads with 80 volunteers in each office
* Improved performance by setting action plans to all Giza sector and setting expectations to their teams
* Planned and organized events to spread awareness and provide logistical support for the offices
* Motivated the volunteers to achieve all assigned targets and goals
* Raised funds for the offices and the party through events, bazaars and face to face meetings with potential
sponsors
_ Filed
Provided the suitable physical training for 35 swimming teams each has 10 players of different age groups (1997
- 2001)
* Coached, monitored and provided feedback to players on regular basis to improve performance
Developed and managed a team of 30 volunteers
* Improved performance by setting action plans and setting expectations to the team
* Planned and organized events to spread awareness and providing logistical support
* Motivated the volunteers to achieve all assigned targets and goals
_