Senior Conference & Events Counselor
Novartis Pharma, Excel Travel
Total des années d'expérience :8 years, 5 Mois
* May 10 - Present: Senior Conference & Events Counselor, Novartis Pharma, Excel Travel, HRG - Egypt.
* April 2011: Amadeus Course to handle the flight bookings.
* Dec 09 - May 10: Tourism Counselor, Corporate Team, Excel Travel, HRG - Egypt.
* Oct 06 - Nov 09: Local Team Leader, intoegypt.
* May 06 - Mar 07: Receptionist, Select Hostel.
* Aug 04 - Oct 04 & Aug 05 - Oct 05: Tour Operator Course, Red Sea Tours and Travco.
Duties and Responsibilities
* Enforcement and application of SOPs & Office Regulations.
* Handling offline and online travel requests as per SOPs with proper documentation.
* Handling all local Novartis Pharma conference & events.
* Handling all Vodafone C&E Events.
* Mange and train Excel Travel staff to use StarCite online system & how to handle Vodafone account.
* Reporting all files online throw the system & offline throw the Excel Sheets & internal company system.
* Reporting to Supervisor Orally & in-writing on progress and files.
* Daily Report to Supervisor on files' status.
* Weekly Report to Supervisor on materialization.
* Proper hand-over of Files to Accounting.
* Proper hand-over of Files (Filling) to E-Tourism Manager & Director of MICE.
* Proper communication on following the collection from clients and payment to suppliers with Executive Assistant & Accounting.
* Mange and train under-staff performance to align with SOPs.
* Checking Rooms & their availabilities.
* Checking Amenities.
* Orientation Guest at Hotel.
* Check In & -Out for the VIP clients.
* Weekly Performance Report.
* Weekly Offline Files Status.
* Weekly Online File Status.
* Monthly Review of Travel Sales Report.
* Monthly Review of Performance Report.
* Performance Evaluation for under-staff
Additional Tasks (as needed)
* Understanding and knowledge of Office Regulations, SOPS and Server Documents
* Assisting Supervisor with Groups, Events and Corporate requests as needed
* Responsible for handling personal repeat and VIP client's requests
* Collecting rates and offers from suppliers for special events and promotions
* Updating Collections & Refunds Excel with needed data for materializing files
* Updating availability with suppliers during peak periods
* Packaging for different markets and distribution channels as needed
* Packages upload on www.intoegypt.com Back Office
* Testing and Use of IT Systems and Back-Offices as well as reporting
* Other tasks in support to Deputy or Tourism Manager including Files Review, Online Requests Tracking,
* Weekly Operators Reports, Updating SOPs and meetings with Suppliers
* Liaison with Marketing Department for Distribution and Newsletters
* Liaison with Accounting Department for Collections & Refunds
* Memos approval for discounts, advance payment, credit card, etc
* Sales Calls as needed
* Handling the corporate deals and groups
* Contracting with the hotels
* Reducing the suppliers cost to get more profit.
* Doing the extra miles per each service.