Spa Receptionist
The St. Regis Saadiyat Island Resort, Abu Dhabi
Total years of experience :11 years, 2 months
• Dealing with bookings by phone, e-mail, fax or face-to-face
• ensure that the spa reservation is appropriately handled as requested
• provide the information about services, special promotion, facilities available
• Sell specific cosmetic products and services to consumers.
• Demonstrate products and show consumers how to maximize their features.
• Discuss warranties and replacement parts.
• Check inventory to ensure product is in stock.
• Bag and package purchases.
• Set up display cases.
• Preparing bills and taking payments
• Count the day's money transactions at the end of the day.
• control the cash flow system and transactions process at the reception area
• Dealing with complaints or problems.
• Liaised with other departments of hotel.
• Obtains client information by answering telephone calls; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
• Dealing with bookings by phone, e-mail, fax or face-to-face
• Completing procedures when guests arrive and leave
• Choosing rooms and handing out keys
• Preparing bills and taking payments
• Dealing with complaints or problems.
• Dealing with special requests from guests (like booking theatre tickets or storing valuable items)
• Liaised with other departments of hotel.
• Answering questions about what the hotel offers and the surrounding area
Année 2013: Licence en sciences économiques et gestion, option: Gestion de l'entreprise
Diplôme de Technicien Spécialisé en Gestion Hôtelière
Année 2008: Bac, FILIERE SC. LA VIE ET LA TERRE