Restaurant Manager
AUBAINE RESTAURANT
Total years of experience :18 years, 0 Months
Responsible for maintaining a high and active profile at all times in the Restaurant,
And for promptly dealing with any situation that may arise. Also in charge of
Getting the entire staff together & making sure they all push in the same direction.
• Organizing the daily and weekly Rota’s for the Restaurant’s staff.
• Ensuring the highest standards of food and beverage service.
• Having an in-depth knowledge of all menus.
• Increasing sales and customer service levels.
• Making sure the restaurant looks good and is ready for the day’s trading.
• Performing clerical and administrative duties to support senior managers.
• Resolve issue related to both staff and customers.
• Ensure proper employee training.
• Communicating with the kitchen staff to ensure efficient food service
• Work with staff and management to provide excellence in customer services.
• Overseeing client bookings & reservations.
Assists the Restaurant Manager in directing and organizing the staff to ensure first class service, food & beverage offerings and marketing to maximize profits and guest satisfaction.
• Supervising the floor during meal periods to ensure that all Standards and Steps of Service are met through all guests interactions.
• Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
• Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
• Observe performance and encourage improvement where necessary.
• Maintain cleanliness of all outlets on a daily basis.
• Work closely with the Restaurant Manager, Executive Assistant Manager, Food & Beverage and Director of Finance in monthly beverage inventory and quarterly china/glass/silver/linen inventory.
• Assist the Restaurant Manager in planning and setting up special events.
• Assist the restaurant manager with working closely with Marketing and Social Media Manager to ensure that all promotions and collateral are done in a timely matter.
Duties:
•Providing a warm welcome for customers.
•Receive food & drink orders & serve customer requests to the standards required. Serving dishes to customers at tables.
•Learning the names of & building relationships with regular customers.
• Ensure timely delivery of all food & beverage items to customers.
•Understand menu content and keeping up to date with any menu changes. Making recommendations from the menu if requested.
•Answer guest queries in a polite and helpful manner. Clearing cutlery and dishes away from tables.
•Passing food orders through to the kitchen staff promptly.
•Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery.
• Full product knowledge of all menu items and hotel facilities and services. Check on customers asking if they are enjoying their meals and service.
•Ensuring the food service area is left clean and tidy once all the guests have left. Relaying, preparing and setting tables for the next guests.
•Looking after guests with special needs i.e. dietary requirements, allergies, mobility etc.
* Responsible for welcoming customers and residents into the restaurants, taking the orders for food and drinks.
• Worked well with other members of staff, listened to instructions and was taught how to lay tables correctly. • Work extra and unsociable hours when required and sometimes at very short notice.
• Responsible for dealing with Cash and expert in Micros System.
• Welcome customers as they arrive and ask for seating preferences.
• Seat customers and offer welcome drinks and menu. • Take food and beverage orders and communicate to the kitchen.
• Ensure order delivery to the table in a timely manner. • Set up food stations and tables as directed.
• Clean tables and ensure that they are bused appropriately.
• Reach our goal and guest satisfaction.
• Responsible for providing breakfast and dinner service