Store Manager
Three Cups Speciality Coffee
Total years of experience :9 years, 6 Months
Set a positive tone and strong work ethic, leading by example
•Train and educate your team on Specialty Coffee’s process and policies
•Recruit, hire, train, and supervise cafe staff
•Oversee scheduling of staff members and be able to quickly find replacements in the event of a staff
member being sick or absent
•Monitor budgets to ensure that the coffee Shop remains profitable. Actively find ways to lower
operational costs while expanding the cafe’s customer base
•Monitor and maintain inventory
•Work closely with customers to answer questions and listen to complaints regarding food quality and
customer service before working to resolve those complaints promptly
•Listen to customer preferences and make suggestions for menu items
•Communicate information and any changes to your team
•Make the barista schedule, working with availability and shift preferences as much as possible
•Hold your team accountable using Coffee Shop’s discipline protocol (the steps in this protocol should
be discussed/carried out in person, not over texts, emails or phone calls)
•Keep the store clean and presentable, modifying checklists as needed to maintain a clean environment
•Delegate and complete tasks on the checklist (for the appropriate shift) with initials by who did what
task, working ahead to ensure completion before the shift is over. Stay until it is completed.
▪Develops and executes sales and profit plans that are in-line with budgetary
goals.
▪Ensures and is accountable for profitability of the store by growing sales
and controlling costs of goods, inventory levels, labor, supplies and expenses.
▪Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools.
▪Able to perform all POS duties, opening and closing procedures, coordinating with
the Corporate Office as necessary.
▪Maintains proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.
▪Maintains a clean well-merchandised store, following visual presentation plans and standards.
▪Plans, executes and communicates all sales promotions and new product
information effectively and efficiently.
Identifies staffing, training needs of qualified candidates.
▪Facilitates on-going training and development of current staff.
▪Promotes and practices safe work habits, identifying and resolving potential safety
hazards, operational inconsistencies and any team member or customer incidents.
▪Document accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment.
▪Conducts monthly safety
meetings ensuring team member compliance in all safety initiatives.
▪Provides weekly and monthly financial reports, monitor P&L, to minimize food cost
and variables, to maximize profit.
▪Has a clear action plan for improvement of underperforming stores in area of
responsibility
▪Contributes toward store profitability by seeking opportunities to increase
sales, manage appropriate inventory and cost of goods control, and
demonstrating control of labor costs.
▪Completes daily, weekly and quarterly financial reports.
▪Ensures all cash handling and cash register functions are performed in an
accurate and consistent manner.
▪Has accountability for store operations, barista development and financial
contribution.
▪Demonstrates types and amounts of materials, supplies, and merchandise
are ordered and stocked.
▪Trains and develops baristas to demonstrate company customer service
standards, operating standards and guidelines.
▪ Determines daily and weekly staffing requirements, conducts job
interviews, recommends hiring and termination decisions, schedules and
apportions employees work hours, schedules employees’ vacations and
days off.
▪ Act with integrity, honesty & knowledge that promote the culture, values &
mission of Starbucks.
▪Maintain a calm demeanor during periods of high volume or unusual events
to keep store operating to standards.
▪Anticipate costumer & store needs by constantly evaluating environment &
customers for queues.
▪Communicate information to Manager so that the team can respond as
necessary to create the third-place environment during each shift.
▪Deliver legendary customer service to all customers by acting with a
customer-comes-first attitude & connecting with the customer.
▪Lead & motivate a team through understanding & development in a positive
way.
▪Provide feedback to Store Manager on the team Performance during shift.
▪Contribute to positive team environment by recognizing change in team
behavior that might signal potential problems or changes in individual’s
morale & performance & communicate the changes to the Store Manager.
MBA with Specialisation in Human Resource Management
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