Manager, Corporate Information Services
mobinil
Total years of experience :27 years, 3 Months
• A core program ownership & management, the corporate portal unification, the program objectives is to unify the end user experience utilizing the internal systems and processes via unified workflow services, SLAs, notifications and look&feel
• ERP development and business maintenance in order to meet different and consolidated business requirements in a dynamic but very sensitive industry.
• Development of the Fraud management and Revenue Assurance systems and maintenance of financial changing requirements and industry new regulations.
• Development, roadmaps and program management for the following systems: Oracle E-business suite, corporate Intranet (Microsoft SharePoint), Identity management & SSO, FMS, RA, Workflow system and E-records management systems
Scope: Development, ownership and management of Technology programs driven by best practices and IT governance, example the deployment of Identity lifecycle process across systems which host users’ identities.
Program management for initiatives that align technology with critical business needs and fulfilling other business functions requirements like regulatory, info security, and cost optimization initiatives.
Provide corporate Infrastructure solutions that automate business operations and integrate with variant platforms as Unix/Linux systems, Oracle and Data Network services, to provide integrated end to end services to corporate users.
Takeover the company flagged -hotspot & challenging projects which did not succeed before, like Billing systems single sign on, Intranet revamp, Email, SharePoint and SQL consolidations.
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Appraisal: Success implementation of company identity management system with excellent level of automation & integration connecting more than 10 business applications, successfully changing Customer Satisfaction using Single sign with critical applications like Billing (BSCS) and CRM (Siebel).
Successfully applying cost optimization strategies for data center operations using virtualization technologies and saving up to 2 MEGP in one year.
Implemented one of the most innovative projects, the unified communication portfolio based on MS OCS 2007.
Scope: The Technology department was re-organized into two departments, Operations and Development, where the former is maintaining the technology operational aspects from IT services to Billing system and GSM integration, the later put the technology roadmap and launch new solutions and services, from IT services to Billing applications
The Infrastructure Development function was a new function created under the Technology Development, basic role was to construct IT technology roadmap, building solutions that fit in the Infrastructure, of strategic focus like virtualization and consolidation.
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Appraisal: Implemented a realizable roadmap integrated and tested within the operational environment, successful realization of the roadmap through sponsored projects like Virtual PC setup for more than 2500 clients, HRMS integration with company active directory, other Infrastructure upgrades and optimization projects, while meeting corporate expectations and pro-actively exceeding their expectations.
Leading the Infrastructure Development and Backoffice automation solutions to achieve business efficiency and customer satisfaction, while providing technical consultancy to Mobinil operation team.
As a system engineer responsible to implement, deploy and administer Microsoft Exchange email environment in Mobinil and other integrated E-mail based services and dependent modules like (Faxination, Remote e-mail access, ..etc)
Network security project planning and implementation is the major achievement beside the Exchange administration and maintenance
A Business Administration Group Team Member responsible for technical maintenance and keeping IT systems up to the expected operation level, and technical support activities for Backoffice servers’ environment& HP OpenView products
1. Designing the company’s network and network operating system (Netware 4.0) and migrating to Windows NT 4.0
2. Administration of all Financial and audit programs which are used by the auditors as “ Great Plans Dynamics”
General management and administration for the company IT environment (no other IT resources)
Responsibilities
• Designing the company’s network and network operating system (Netware 4.0) and migrating to Windows NT 4.0
• Administration of major Financial and audit programs which are used by auditors like “ Great Plans Dynamics”
• Responsible for the successful implementation of all projects and enhancements in the Services Environment.
• Handled the migration of Novel Netware 3.x to Netware 4.x operating system.
• Deployment and administration of Microsoft SNA server connecting the Microsoft network with the IBM AX400 Mainframes.
• Deployment of a big migration project to Windows NT 4.0 in headquarter and RAS Shokair site field.
1. Supporting the Netware 4.0 as a network operating system in the main office and the Ras Shokeir field.
2. Supporting the Microsoft NT 4.0 as a network operating system in the main office and the Ras Shokeir field.
MBA certification in Globalization & Strategy major, Maastricht University (Thesis in innovation patterns in ICT sector- obtained , 2008)
Accumulated Grade: Good Last year Grade: Very Good Project Grade: Excellent