Senior Design Consultant / ICT Team Lead
NACO
Total years of experience :31 years, 5 months
• Work as part of the senior team providing design compliance review, program and contractor management on behalf of the client
• Assist and guide contractor to achieve its contractual obligations in software and hardware design development and contractual milestones according to the project specifications and international and local codes and standards
• Interface with other consultants, client and contractor representative to resolve outstanding issues in order to allow progress to achieve contractual milestones
• Provided consultancy services to the Clients and other operational entities in performing Operational Readiness and Transition activities
• Developed and monitored operational procedures for transition of project from construction phase to operational phase
• Delivered professional services to the clients on the best technical solutions
• Evaluated various knowledge retention and sharing solutions and provided consultancy services to the clients in selection and managed delivery of the suitable solution
• Managed strategy development and execution, as well as managing transformation agenda
• Led and delivered large, complex client engagements that identified creative solutions and helping them with the operational requirements
Key achievements
• Successfully developed strategy documentations and procedures to migrate and transition from construction to operation allowing smooth use of the environment
• Managed design and delivery of various systems including development of specification and systems’ interfaces
• Playing an integral role in the multidisciplinary team responsible for designing and reviewing contractor document submittals including, but not limited to, design documents, material submissions and shop drawings
• Contributing significantly to the review and selection of system vendors and reviewing all associated documentation
• Representing the design team at all workshops and meetings, to ensure compliance with design objectives and client interests
• Reviewing the contractor deployment schedule to align contractual requirements with the overall programme
• Developing design change packages, including Issued for Construction drawings and specifications and responses to RFIs, and providing expert advice to resolve construction issues
• Collaborating with contractors to review progress, ensure contractual milestones are met and implement recovery plans as necessary
• Actively participating in stand-alone system Factory Acceptance Testing and also integration testing with other systems.
Key achievements:
• Successfully managing 11 concurrent design change development briefing packs from inception to completion, including requirements gathering, documentation design, multi-disciplinary workshop facilitation and issue of final design packages for construction
• Planned, developed, coordinated and reviewed systems engineering works and coordinated activities with other disciplines
• Provided leadership and supervision across a team of 12 System Engineers, including conducting annual performance reviews and providing on-the-job training and development opportunities
• Established a positive working environment based on trust, communication, teamwork, empowerment and innovation
• Developed a strategy to transition systems from construction to operations, using ITIL best practices to handle incident management, change management, configuration management and problem management
• Acted as Design Package Lead for multiple systems including IPTV and operational systems, with responsibility for reviewing design documents, drawings and submittals to ensure compliance with requirements, standards and codes
• Led the design and implementation of system interfaces, approved functional and technical interface control documents and witnessed systems interface testing
• Monitored contractors’ deployment activities and reviewed their progress to ensure key milestones were achieved
• Prepared and oversaw estimates and work plans in line with project scope, schedules and budgets, and also estimated resource requirements to achieve scheduled deadlines
• Reviewed and approved engineering drawings and calculations
• Proactively identified scope gaps, prepared change request documents and supported the Contract Team in preparing change orders prior to review and approval
• Liaised extensively with client representatives to gather requirements, present a solution and obtain phase approvals
• Held full accountability for site wide systems integration, testing and commissioning
• Chaired weekly progress meetings with multiple contractors to review progress made, identify opportunities, highlight risks and establish mitigation plans in order to bring their program back on track
Key achievements:
• Achieved internal promotion from Deputy Systems Technical Delivery Manager to Systems Technical Delivery Manager in 2013, having been recognised for excellent performance by senior management
• Received a Recognition and Achievement certificate
• Volunteered to take ownership of failing and chaotic project transition, including developing the change management process, designing the RFC format and content and assembling and chairing a Change Advisory Board, resulting in the successful transition from construction to operation
• Managed two contract packages to ensure contractors and subcontractors achieved completion on time, within budget and to the agreed quality standards
• Led and managed a team of 5 Site Engineers in addition to various support members of the matrix organization, allocated tasks and monitored their performance
• Collaborated with the Project Design and Engineering Team and contractors to ensure systems’ design and integration are aligned with project design basis and concept of operations
• Provided input into the decision-making process during constructability reviews
• Evaluated contractor claims to assess merit, conducted negotiations to reach an agreement and submitted agreements to the client for approval
• Defined contractor procedures for the production of turnover documentation, O&M manuals and training materials
• Optimised Six Sigma methodology to identify opportunities for improvement and supported the team in defining processes
• Reviewed contractors’ schedules and resource plans to support delivery of contractual milestones and ensure coordination between various contractors
• Analysed method statements and inspection test plans to drive compliance with contractual requirements and safety procedures
• Monitored and motivated contractors and Bechtel teams to achieve a zero snagging list on first inspection
• Reported to senior management on a daily basis regarding safety, quality and schedule issues
• Played a key role on off-site factory acceptance tests
Key achievements:
• Acted as Temporary Resident Engineer for the baggage handling system, responsible for providing engineering design coordination, construction supervision and contract management
• Championed development of overall systems testing, resulting in new processes and procedures based on a gate stage programme to achieve effective testing and commissioning by contractors
• Took on additional responsibility for a new contract package, overcame challenges with new contractor operating procedures by providing extensive guidance, pushed for progress and imposed contractual terms
• Managed multiple concurrent projects with full responsibility of the budget, assigned resources and successful completion of the projects.
• Delivered projects to a high standard and on schedule through effective management of resources, stakeholders and multimillion-dollar budgets
• Built a cross-functional team comprising staff at all levels, managed project team administration and directed subcontractor activities
• Contributed as a valued member of the team tasked with preparing technical responses to RFPs, participated in the bid process and presented technical aspects of proposals
• Set and monitored the programme budget, analysed earned value and implemented cost controls
• Led stakeholder negotiations to achieve agreement on project and programme visions and objectives
• Maintained project documentation and carried out lessons learned exercise on completion of the projects
Key achievements:
• Implemented a baggage reconciliation system with full integration with other operational systems
• Managed complex projects in a challenging operational environment with no impact on day-to-day site operations and other services
• Received multiple awards both from the company and its clients, including the “Insomniac Man of the Year” award by client for providing 24/7 client support
• Managed both daily operations and small projects
• Led a team of 35 direct staff and multiple teams of subcontractors providing 24/7 support to over 1, 200 workstations and over 45 clients across 4 separate building
• Oversaw the site administration and maintenance team, ensuring provision of high quality system support to end users
• Controlled the entire operations budget and advised the project team on budgetary compliance
• Supported sales qualifications, addressed on-going commercial issues with the clients and developed action plans for problem resolution
Key achievements:
• Made recommendations to management to improve performance and productivity
• Implemented ITIL best practices to improve both the quality of service and customer satisfaction
• Identified new business opportunities and liaised with the clients to maximise this potential
• Delivered expert system administration and maintenance management services
• Managed configuration, modification and installation for over 800 workstations
• Spearheaded a team of 25 support technicians employed by a third party contractor to provide 24/7 support to daily operations
• Conducted on-site beta testing for applications and platform software
• Carried out spot checks and debugging, documented findings and reported to the management team
• Performed server, LAN/WAN equipment and field device installation, configuration, maintenance and troubleshooting
Key achievements:
• Maximised system efficiency by delivering first-line troubleshooting services
