sr.clerk call center
Hamad Medical Corporation
Total years of experience :7 years, 7 months
.Hpcc agent responsible for conforming booking appoiments.
reschedule cancelling as inbound and outbound sending sms and emails
Responsible for making outbound calls to clients for introduction
About the company products and services.
Assist the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.
Prepares and then follows up on any sales quotations made for clients.
Respond to any online or telephone queries in a calm and friendly manner.
Supervision on teachers and kids maintaining the highest performance.
Direct contact with kids’ parents and following up kids’ issues and behaviors.
Reporting the manager -weekly and monthly- regarding the kindergarten needs
and kids affairs.
Regulating fun events for the kids.
Responsible for making outbound calls to clients to make sure they will receive the shipments personally door to door hand by hand.
Follow up in case of delay performing high customer service.
Deliver Clients complaints to the in-charge section.
Develop new kind of solutions to solve customers` complaints from the first call.
Activate and deactivate special kind of services that cannot be done by customer or agent.
Trouble Shoot customers complaints before escalating it to the IT team.
Give training on the systems used in the call center for new joiners.
Support and Assist the call center agents for any difficult and complicated cases.
Forward customers` suspiration requests to marketing and sales department for process.
Senior Specialist for new comer’s agents.
Combed Representative 888.
Hotline Representative.
Data Collection and Outbound.
• Improving the team and facilitating the communication among the members of team.
• Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
• Creating sense of ownership within the employees and resolving employee issues, if any.
• Encouraging, supporting, and motivating actively one’s peer team.
• Looking constantly for development as well as continuous improvement for the entire team.
• Monitoring, organizing, and coaching team on a day-to-day basis.
• Communicating the company’s purpose, core values, vision to the front employees.
• Ensuring that the employees follow their schedules properly as designed.
• Striving for new ways continually, to increase the opportunities of sales.
• Handling escalated calls, complaints, questions, and queries as necessary.
• Facilitating cross-functional communication within employees for improved working condition.
• Creating a conducive work environment for all the call center’s employees.
• Carrying out team meetings and actively participating in the monthly and weekly meetings.
• Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.
Bachelor of Commerce (Management information systems) Grade: good, Year of graduation (2007) from Alison academy.