Business Development Consultant
National Company for Consultancy
Total years of experience :13 years, 2 Months
Evaluate the client existing system with the international standards requirements and present gap analysis report.
Design the required awareness and training programs customizing on such case, and Conduct the designed programs.
Upgrade the client existing system and Design the required procedures and forms according to the international standards requirements such as ISO-9000 series, IS -14000 series, OHSAS 18001, …. Etc.
Develop an internal auditing program that leads to better operational performance, compliance with governance, and visibility of possible certification shortfalls.
Assist in developing a corrective action request program.
Assist in building customer satisfaction performance measurement system to include collection, analysis, and process improvement.
Working as team coordinator / team leader / team member in the consultations.
Design, implement, and facilitate annual marketing plan for the Group. Support and facilitate development and implementation of section business/marketing plans.
Plan and administer the Group Marketing Operations budget; support development of regional marketing budgets.
Organize and implement client relations (client satisfaction surveys, client development activities, and special events)
Develop and administer marketing database which includes client and prospect information, mailing list applications, access to financial reports, etc.
Supervise Merchandisers Team, Client Services Administrator, and Communications Manager. Make staffing and hiring decisions within marketing department.
Oversee business development activities, and assisting in strategic planning.
Manage and coordinate all advertising and promotional staff and activities.
Conduct market research to determine market requirements for existing and future products.
Analysis of customer research, current market conditions and competitor information.
Develop and implement marketing plans and projects for new and existing products.
Monitor, review and report on all marketing activity and results
Develop pricing strategy.
Liaison with media and advertising Agencies.
I was Teaching Assistant for physics for the first year Engineering students.
Planit consulting is a pioneering management, marketing, and human resource development firm that Develop innovative business solutions customized to the client unique model.
I provide the following services for PlanIt clients:
In Cooperation with the board members, building the enterprise mission statement, vision, strategy, and targets.
According to the suggested strategy, defining the organization chart.
Establishing the Human Resource Department, HR Policies, and HR procedures.
Building the Job description for all the required positions in the enterprise.
Building the enterprise business manual, and the employee handbook.
Provide guidance for the suitable work procedures in cooperation with the operation department, and R&D dep.
Establishing the Marketing Department, and suggesting the enterprise identification in cooperation with the marketing Agent.
Establishing the Customer Service Department.
I was Teaching Mathematics for Business for the first year Business students.
SMHB provides engineering consultation services including water supply, treatment works, dams and storage. (www.smhb.com)
Coordinated the relation between the government employees and the Malaysian party.
Supervised the Syrian employees work against the Malaysian relevant standard.
Facilitated Project Data and Training Information transfer between GCEC and SMHB.
Coordinated and arranged required meetings between the client and different Ministries and Departments in Syria.
Acted as interpreter for the top management meetings.
I was Teaching and Researching Assistant :
1999 - 2003: Supervising the first year student in “Practical Physics Experiments labs”.
2003 - 2005: Teaching Assistant in Computational physics Lab.
For the third year students.
• Restructured the process of the company recognition.
• Created the job description / responsibility statements for employees.
• Human Resource Development (listing required training for each employee to increase the efficiency of the work processes).
• In-charge for recruitment of new employees.
• Developed customer care system and improved marketing exposures.
• Established periodic meeting process for top management and middle management.
Defined the needs, the requirements, and specified the main functions for each new project.
Represented the company in government tenders and government events.
Prepared the government tender documents, and
Checked the specification harmony with the government condition.
Developed n-tier applications in Java 2 Enterprise Edition, XML, and other tools.
One of the team members for developing e-banking software for Société Générale (Bank in France).
Conducted training for new employees.
HIBA-EU project (graduated with first class honors). Thesis subject: Reforming and Developing the Governmental Sector through E-Government.
