Group IT and Systems Manager
The East India Company
Total years of experience :17 years, 7 months
1. Implemented IT infrastructure for three new stores
2. Up-graded warehousing system
3. Implemented new EPoS system
4. Migrated email exchange to cloud based exchange
5. Integrated e-commerce platform with WMS
6. Migrated multi-channel data into WMS
7. Delivered 80k annual cost saving by consolidating third party IT services
Sept 2008-to-date JCB WORLD BRANDS London
Group IT and Communications Manager
• Supporting more the 1000 users on different location of UK and world.
• . Business Strategy for the Group of companies.
o. JCB world brands (Mechanical)
o. Bamford Ltd (Clothing)
o. Bamford Watch department (Customized watches)
o. Daylesford Organic Ltd ( Hospitality/food retail)
o. Iris Studios (Photography)
• Identifying key areas of development and training for each part of the business.
• Develop small applications for various departments to robust their work efficiency.
• Suggesting new technologies for Group of businesses.
• Cost saving
• Third party contract reviews.
• Maintaining SLA's and KPI's.
• Managing day to day working of 10 IT professionals.
• Make sure the third party suppliers are providing the best service as per the contract.
• IT DR implementation and testing across business.
• Managing and assigning day to day duties of IT staff.
• Project planning/budgeting for new sites. Gathering project requirements from departments to implement successful IT infrastructure for business.
• Strategic and tactical implementation of the projects.
• Integration of Multi channel systems for data consistency.
• Provide/monitor IT support for directors/senior executives.
• Managing new projects from start to delivery.
• Assist IT director in setting the goals for IT team
• Assist IT director to ROI of IT
• Make sure all the technical documents are in place and approved by stakeholders for any new development, Make sure any new development is tested before it goes live across business.
Jan 2007 - Sep 2008 Long Tall Sally London
IT / Project Manager
*Supporting Multi channels (RetailSystem (Eurostop), Mail order (Options) and Website)* Procurement Management.
*Integrations of 3 channels. (System Integration)
*Documentation of the processes and procedures.
*Staff training of different systems ( Retail system, Mail order sys)
*Gathering the requirements for the business and translating them in to requirement specifications for the IT department.
*Identifying the key areas of development or training for different dept like (marketing, Buying, Merchandising)
*Test plan writing.
*Project planning and process control, so that we complete project on time, on budget for new system development.
*Script writing for all depts. (Crystal reports, SQL script writing)
*Develop small applications for various depts to robust their work efficiency.
*Maintaining SLA's and KPI's.
*Make sure the third party suppliers are providing the best service as per the contract.
*Network Support across the three channels, consisting of 7 servers installed on different locations, which includes (File server, Exchange server 2003, Gateway Server, SQL Server2000/2003, terminal server, ISA Server, IIS)
*Wireless Network (Cisco AP and Router)
*Hardware Support more than 120 Desktop PC's/Laptops, MAC computers, (HP (XP PRO, WIN 2000), DELL (XP PRO) across 40 different loc in UK.
*Application /software support for more than 150 users.
*Backup Procedures (documentation)
*Disaster Recovery (DR) processes.
*Security Procedures (Group Policies, VPN Users, Firewall)
*IT strategy plan/IT budgeting for board of directors.
*Staff appraisals, weekly/monthly/quarterly and yearly job reviews.
*Relationship Management with thirds party suppliers and customers.
*Interact with other dept managers/PM to achieve high quality product services.
*Supporting 30 remote sites.
*VOIP telephony
*Developed an in house marketing email system based on LINUX platform.
Feb 2004-Jan 2007 Matches London
IT/Project Manager
My job responsibilities was: • Development of IT Department from 1 person to a fully established IT department.
• Writing IT procedures.
• Applications writing for various department.
• Implementation/testing of new systems
• Responsibly for training of staff on new system
• IT strategy planning for higher management (MD and FD)
• Project coordinator of three websites (www.matchesfashion.com, www.fredafashion.com, www.dvflondon.com)
• Testing/implementation of the websites.
• Integration of 2 channels which is retail and website.
• Supporting LAN, WAN, VPN's
• Supporting 4 windows 2003 servers. (SQL SERVER 2000/2003, terminal Server, File server, Print Server, Exchange server)
• Provided IT support to more the 79 users in 8 different locations in London.
• Meeting my deadlines to deliver business critical projects.
• Backup procedures and routines
• Weekly backup test and quarterly testing of disaster recovery (DR)
Achievements
• Successfully developed IT department from 1 person to a full grown department of 7 people.
• Have completed and tested the website call center.
• Successfully completed the website projects.
• Training procedures for staff
• Company procedures.
• Disaster recovery procedures
• Server installations (from 2 server to 5 server)
* Successfully create test manuals for any new system implementation.
Nov 1998-Dec 2003 XCARTA California, USA
Project Manager
I started as assistant programmer, then I got promoted to senior programmer, My duties was to develop the interactive website on which clients can come and place and make there own adverts and which then can be displayed to the remote terminals through a automated system developed by me and my team, in JAVA, Flash and Adobe Photoshop and JSP.
My role was to manage the project from Planning to delivery (Planning, Design, Testing, and Implementation) and after this I was involved in change management.
In this project we had client side scripting and server side as well.
Project was based on the Online Advertisement, as the company had Advert screens in different locations in states, one can go online and send their advertisement to any screen.
We developed online Ad making software integrated with flash MX.
I was assigned as project manager in last two years of the project.
www.xcarta.com
www.smartbuyerprogram.com
www.smartadnetwork.com
Master's in Computer Sciences B2B IN E-COMERCE.