Beauty Adviser/Retail Associate
Lancome/ Macy's Landmark Mall-Alexandria
Total years of experience :3 years, 2 Months
• Established the relationship with customers to promote repeat visits and built sales.
• Assisted the customers with questions, problems and complaints
• Provided assistance regarding specific vendor products and services to customers in selecting the product that best meet their needs.
• Maintained the customer confidentiality
• Responsible for department presentation standards and cleanliness
• Provided customer service as per company
• Accurately and efficiently completed all paperwork and sales transactions
• Tracked daily/weekly sales
• Maintained an awareness of advertised merchandise
• Completed follow-up calls to customers
• Assisted customers with purchases, totalled orders, prepared receipts, accepted payments, counted and strapped bills, made deposits when cash exceeded limit, and recorded cash transactions
• Informed customers about the new items and specials, interacted with customers to resolve product issues, and explained return policy to customers
