Amr Adel Ali, Merchandise Manager

Amr Adel Ali

Merchandise Manager

ALEF Bookstores

Location
Egypt - Cairo
Education
Master's degree, Master Of Business Administration (MIBA)
Experience
19 years, 1 month

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Work Experience

Total years of experience :19 years, 1 month

Merchandise Manager at ALEF Bookstores
  • Egypt - Cairo
  • My current job since June 2015

• Securing the best goods for the lowest cost to the company.
• responsibilities often vary by the size and location of their stores
• Keep a close watch on inventory levels and the needs of clients.
• Monitoring the sales histories of various products to maximize efficiency of retail space.
• Negotiate favorable terms is a highly desirable quality among merchandising managers.
• Set various sales goals and then work with regional and division managers and other employees to ensure that those goals are met.
• Managers aim to satisfy their customers' needs while providing a positive work environment for their employees.

Branch Manger at Alef Book Store
  • Egypt - Cairo
  • May 2013 to May 2015

• Under the direction, policies and guidelines of the Bookstore Director assist in the Planning and managing of all day-to-day operations of the Alef bookstores.
• Coordinate and participate in the purchasing, stocking, and selling of merchandise and textbooks. Maintain a significant floor presence and availability to customers and staff.
• Direct Bookstore staff in the performance of all day-to-day operations.
• For important Bookstore events such as book signing concert, coordinate operational aspects which include staff scheduling, increasing cash on hand, adjusting the store's physical layout and equipment, and ensuring that textbooks and merchandise are appropriately available.
• Supervise sales floor and cashiering functions and provide customer service.
• Complete or supervise all store opening and closing procedures on a daily basis; effect the daily closeout process of cash registers and prepare bank deposits.
• Direct the receiving and stocking or preparing of all incoming and outgoing shipments.
• Maintain store appearance and cleanliness.
• Assist in the taking of physical inventories, Perform cash register duties as required, Assist customers.

Store Manger at charanga Spanish Kids Wear
  • Egypt - Cairo
  • July 2011 to April 2013

• Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
• Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc.
• Recruit, hire, train, evaluate and counsel store employees. Schedule, organize and direct assignments.
• Develop and implement employee performance evaluations and improvement plans.
• Provide a positive working environment and handle employee issues appropriately and in a timely manner.
• Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and margins.
• Taking responsibility for executing plans and initiatives that support the broader short and long-term marketing strategy.
• Engages, inspires and galvanizes the organization around the brand vision, position and strategies so they are clear in bringing them to life in their areas of functional expertise.
• Participates in brand strategy discussions and in setting a bulls-eye consumer target.
• Analyzes historical new product launches, and reports on vitality rates.
• Analyzes consumer trends and information, and categories to help identify product categories to enter as future sources of growth.
• Reviews channel and customer-specific point-of-purchase trade plans and provides feedback on consistency with marketing plan.
• Works with channel marketing and sales to identify programming to generate incremental sales and/or profitability.

customer service regional Senior advisor at Orbit Showtime Network (OSN)
  • Egypt
  • September 2009 to June 2011

Supervising, planning, and managing functions concerned to Call Center environment.
Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents
or operators.
Acting as an information source and answering operator or agents questions, assigning tasks,
following up and giving instructions as needed.
Attending, following up and resolving customer complaints and questions.
Ensuring that the team members acquire the appropriate support and training to apply the best
skills and knowledge on the job.
Carrying out performance measurement, monitoring, and evaluation of all agents and operators to
improve the efficiency.
Compiling and maintaining lists of on-call and key schedules and personnel, and ensuring that the
operators can use all lists as required.
Updating databases, organizing activities related to maintenance and repair of equipments,
ordering supplies and materials.
Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and
Page 2 / 4 - Curriculum vitae of
amr ali
shifts as necessary.
Communicating solutions, successes, and opportunities to the Manager of customer service.
Practicing and ensuring compliance with that of all the organization’s policies and procedures.
monitoring daily call center operations; adjusting systems and staffing; researching and resolving
escalated calls; analysing problems

Customer Retention Advisor ( Sales ) at Showtime Network
  • Egypt
  • August 2007 to September 2009

Meet the customer's enquires and complain since starting of the subscription till the cancellation
process completed.
Work under target pressure to reduce the customer churn number.
Handle workload within set deadlines.
Provide the customer by the new details about the new products and the offers.
Achieve appropriate production levels in Renewals, Reinstatements, Collections and other positive
transactions as measured by Percentage of Overall Tenure Goal.
Provide feedback to team and management as required supporting an open culture conducive of
target achievement and customer service excellence.
Actively contribute, participate and work effectively towards attaining the, team’s business goals.

Customer service Agent at Raya Contact Center (RCC)
  • Egypt - Cairo
  • February 2006 to July 2007

Communicate with customers through a variety of means—by telephone; by e-mail, fax, and regular
mail; or in person.
Meet the customer's complains and enquires Resolve customer conflict that recognizes and deals
with a variety of customer behaviour.
Answer all inbound calls while meeting the telephone performance standards.
Contacting existing and potential customers according to present outbound campaigns and
outbound calling.
Follow-up on customer inquiries not immediately resolved.
Interact with customers to provide information in response to inquiries about products.

Education

Master's degree, Master Of Business Administration (MIBA)
  • at Eslsca Business school ( France )
  • January 2012

Financial Management International Negotiations Management and E-Business Managerial Accounting Managerial Economics Organizational Behaviour Quantitative Methods for Business Decisions International Business Law Strategic management Cross Culture Research Methodology

Specialties & Skills

Marketing
Outbound
Administration
customer relationship management programs (CRM)
Basic Business Skills Acquisition (BBSA PLUS)
Basic Business Skills Acquisition
Adaptability
Communication
Decision Making

Languages

English
Expert