Amr Atito

Regional Customer Success and Support Manager at AL ALALI

• United Arab Emirates - Dubai
• My current job since April 2016

Please review attached CV
Project Management
Customer Experience
Customer Success and Support
Training and Development
Service Delivery

Regional Voice of Customer Assistant Manager - Contact Center, Service Operations at Samsung Gulf Electronics

• United Arab Emirates - Dubai
• November 2013 to April 2016

Please review attached CV
Service Level and Response Time Objectives Management
Key Performance Indicators Management
Forecasting and Scheduling Management
Reporting and Reviewing

Senior Technical Support- Contact Center Advisor at Samsung Gulf Electronics

• United Arab Emirates - Dubai
• May 2013 to November 2013

Please review attached CV
Team Management
HHP Technical Support
Complaint Management

Senior International call center& Customer Support Advisor at Du International Account

• Egypt
• October 2011 to April 2013

Please review attached CV
Performed all aspects of customer support, monitor the changing needs of the service, liaising with internal and external customers to identify areas for improvement and make recommendations for service improvement and implementing those Improvements to the satisfaction of internal and external customers.

International Account Advisor at Vodafone UK

• Egypt - Cairo
• January 2011 to October 2011