senior call center
NBAD , national bank of abu dhabi
Total years of experience :16 years, 7 months
handling complaint, check the fraud monitor system, report with the fraud cases, operation tasks, follow up the complaint solution with the customer, report on monthly basis with the complaint cases and the customer feedback
handling customer complaint, receive customer calls, handling the floor while the shift, report with the calls volume and interval on daily basis, cross sell, handling escalated hard calls, reply back office mails
receive customer calls, handling complaint, reply for branches inquires.