Amr Ahmed, SOC / NOC Team Leader

Amr Ahmed

SOC / NOC Team Leader

Diyar United Company

Location
Kuwait - Hawali
Education
Diploma, IT Hardware and software
Experience
23 years, 7 months

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Work Experience

Total years of experience :23 years, 7 months

SOC / NOC Team Leader at Diyar United Company
  • Kuwait - Al Farawaniyah
  • My current job since September 2008

-Implementing and maintaining ISO27001 security standards.
-Team leader for team of 10 Microsoft admin & 2 Cisco Engineers.
-Managing and maintaining client’s system and customer relationship.
-Work as third level support for escalated infrastructure failures and disaster recovery.
-Designing new customer monitoring solution and provide cost effective high availability solution and recommendation.
-Planning and designing for client’s infrastructure environment migration.
-Participating in major large scale projects, assist sales/presales in technical recommendation.
-Managing and participating in enhancing in-house existing solutions.
-Prepare POC for most of the major large clients and tenders.
-Provide customers with Backup/ restore solutions.
-Analyzing team performance and prepare weekly/monthly reports for team members achievements.

Senior Network & Support Engineer at Al-Ruya School
  • Kuwait - Al Ahmadi
  • November 2004 to August 2008

Network Administrator for 22 servers and 400 Users, Programmer for the School Applications

Network Administrator & Support at Info Center
  • Kuwait
  • December 2002 to May 2005

Newtork administrator for a network of computers and 250 Users

Public Relations at Gega wave
  • Egypt
  • August 2000 to December 2002

worked as a manager assistant and public relation in an Internet Co.

Education

Diploma, IT Hardware and software
  • at A+
  • June 2004
Diploma, Java
  • at Java Programming
  • May 2002
Diploma, Java
  • at Java Programming
  • May 2002
Bachelor's degree, law
  • at faculty of law
  • June 1999

Specialties & Skills

Public Relations
System Monitoring
Disaster Recovery
System Level Design
Computer Hardware Troubleshooting
Computer skills
Public relations

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

ITIL Foundation V3.0 (Certificate)
Date Attended:
June 2009
Valid Until:
June 2009