Amrutha S Kumar

 Provide technical Support for all student information system functions including but not limited to scheduling, grading, enrollment, attendance, & discipline. Manage user accounts, security setup and custom screens.

 Responsible for the creation of all kinds of student related and school reports (Performance Report, Nationality Report, Subject Performance Reports, Attendance Audit Report etc in Tableau Software and Microsoft Excel Application) supporting the Principal with the ADEK Academic Reports required and final checks before the report cards being circulated to the parents.

 Administers Data Visualization Tool, Tableau - Designs & Programs data objects according to management requirement.

 Providing/Preparing Academic Progress reports, Course Completion Certificates for submission and to Parents etc.

 Collect/ Determine new requirements from the Management officials and provide customized solution for the requirements

 Introducing and Implementing Customizations and Automated systems, for the School Process to be efficient and effective.

 Working closely with the School Improvement Advisor with setting up the external exams, PAT’s etc.

 Monitoring/ Tracking children’s daily attendance, Tardiness, Early Exits and informing/coordinating with families regarding the absences, Tardy and Early Exits.
 Handling Parent Portal and ensure accurate info is being updated in the Parent portal
 Coordinating with Accounts department and Library department regarding the pending account payment and pending return of library books of students and tracking them.

 Working closely with school nurse to ensure the allergy information is updated and proper alerts are setup on PowerSchool so the children can be easily identified by the teachers.

 Working closely with the transportation department to ensure the bus routes, bus numbers and bus monitors details are updated on PowerSchool.


 Work together with the Registrar and Admission Supervisor supporting admissions for the next academic year and ensuring all the pupil data are accurate and updated on PowerSchool.

 Work together with Registrar in the updating student info and student performance in ESIS System of ADEK

 Handles/Administers the Mass Email and Mass SMS service application.

 Responsible for student information system maintenance including backup/restore, security, system implementation, software upgrades, system configuration, and data migration.

 Conduct meetings with the clients/ vendors regarding new enhancements or new features

 Providing exceptional quality training services, including initial, advanced and consultative events

 Gathering of information after training session and collection of feedback in order to analyze the issues and find immediate resolutions to the problems faced.

 Collaborate with software/system personnel in application testing, such as system, unit, and acceptance testing methods in the Test Server

 Provide minimum Programming and Testing of applications, generates results/reports and intimate them to the concerned.

 Troubleshoots using SQL Queries, Extract Modify and Update Data.

 Suggest and Launch new applications to support the requirements and for betterment of School daily tasks

 Understanding challenges of school and communicating with technology personnel regarding hardware and software requirements and escalating any customer account issues to the appropriate company personnel.

 Handling Connected Learning Gateway(CLG) and School Information Management System (SIMS)Applications.-Installation, Configuration, Management and Coordination.
 Communicate test progress, test results, and other relevant information to management.
 Resolve End user incidents
 Handling School websites, uploading/ deletion/ Editing items in website.
 Estimating budget cost for new software or feature requirements
 Providing orientation and training for teachers regarding the usage of software application
 Coordinating with Admin Supervisors in uploading the assignments and lesson plans in CLG
 Manage user accounts, security setup and custom screens in CLG and SIMS
 Collect/ Determine new requirements from the Management officials and provide customized solution for the requirements
 Provide accurate reporting of student data
 Collaborate with software/system personnel in application testing, such as system, unit, and acceptance testing methods.
 Interact with users via telephone and email
 Remote desktop management using TeamViewer and VNC
 Active Directory User Management W 2008 server
 Identify, Evaluate and prioritize end user problems and complaints.
 Analyze problems and formulate plans of resolution to solve end user problems
 Make sure all end user functionality is continuously running.
 Escalate level 2 and 3 tickets to respective groups.
 Escalate unresolved calls to appropriate support specialist/vendors.
 Analyze root cause of issues and implement recommended solutions.
 Perform daily back up operations, ensuring all required file systems and system data
are successfully backed up to the appropriate media.
 Send weekly status report to the lead.

Few Project Details
International Hospital Management System (Different versions exist in UAE and many states in India)

Project Name IHM International Hospital Management

Project Description Hospital Management System integrates several data sources and processes into a unified system, having different modules like HR &Payroll, Insurance, Finance, Billing, Purchase, Pharmacy, Reception, Admission etc.
Methodologies Functional, Integration, Regression Testing, Reproducing.
Role in Project Test Engineer.

Responsible for,
•Function Test case creation, modification and maintenance.
•Test case execution and defects reporting.
•Maintaining Quality Check List Documents.
•Tracking Product Quality.
•Reporting bug using Jira tool
•Preparation of defect summery reports and Quality tracking.
•Coordination with development team in bug fixing.
•Prepares Test plan, Test Conditions, Test data
•Prepares user manual, requirements document, release note
•Provide demo to client regarding the functionality of applications
•Performs requirement analysis and review of requirements
•Reporting improvements required in the common group
•Analyzing the issues and regenerating
•Checking loading speed and data size using firebug
•Project Coordination.
•Performed Selenium Testing on Websites
•Automation Testing using QTP and Test Management using Jira
•Delivered Functional and User Acceptance Testing
•Writing Business Requirement Specification consulting with BDM


Performed Testing on Commercial Websites.

Responsibilities:
 Technical Support Team for IGA India IBM
 Tivoli Service Request Manager (TSRM) as Ticketing Tool.
 Lotus Notes standard client side Troubleshooting.
 Symantec Endpoint Protection (Antivirus) setting and Troubleshooting.
 Troubleshooting on IBM Non Compliance and Server Applications.
 Undergone training in Linux and A+ Hardware and Networking, Training in Interpersonal Communication skills
 Sametime chat application Troubleshooting
 Taking remote control using IBM Ayudame and troubleshooting

Completed certifications in following topics from IBM:
 Executing Tests and Analyzing Results, Test Design
 Testing applications using rational functional tester
 Test Levels and activities
 Test Implementation
 Hardware and Software Test Technical Community
 Test Process Model Overview
 Essentials for unit testing
 Requirement Analysis and Modeling for Test
 Tool Support in Software Testing
 Software Test Management
 Project Management for Non-Project Manager

Co-coordinating the project from the initial stage to the delivery stage
•Project Management in technical aspects and financial aspects
•Interaction and co-ordination with the client
•Delivered Functional and User Acceptance Testing
•Designing web pages using HTML (Dreamweaver)
•Updating the websites using Jhoomla
•Downloading & uploading the files using the file-transfer application FileZilla
•Fixing bugs in Website Development Coding
•Solving Hosting issues
•Manual Testing of Websites
•Solving E-mail Hosting issues
•Solving Name server pointing Issues

Few Project Details:
HR management System

Project Name HRMS HR Management System
Project Description It is a Payroll management system. It is used for managing Employee Information, Leave Management, Time Management, Payroll, Attendance recording and Reports Generation.
Methodologies Functional Testing, Integration Testing, Regression Testing
Role in Project Test Engineer.

Responsible for,
•Functional Test case creation, modification and maintenance.
•Test case execution and defects reporting.
•Maintaining Quality Check List Documents.
•Tracking Product Quality.

Testing on Commercial Websites

Responsibilities:
•Function Test case creation, modification and maintenance
•Test case execution and defects reporting
•Maintaining Quality Check List Documents.
•Tracking Product Quality.
•Coordination with development team in bug fixing.
•Preparation of defect summery reports and Quality tracking.
•Preparation of Test Plan, UAT test case, Tractability Matrix and User Manual.
•End to End testing for each module.
•Handling training sessions
•Knowledge sharing within team about new learnings.
•GUI Testing and testing the browser compatibility
•Black box and White Box Testing
•Handling Test Management tools
•Travelling to client location to engage with and to collect requirements from the client to ensure all processes and requirements were accurately defined.
•Involved in workshops / training / presentations.
•Assisting in the preparation of user and system test plans.
•Providing a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle.

Responsibilities:
 Faculty for the following Languages-C, C++, JAVA, VB, .NET, HTML.
 Designing database and creating customized views
 Function Testing the database at user level
 Building Customize Business Objects in .Net with SQL Server database
 Guiding the students in developing & testing Software projects