FRONT DESK SPECIALIST
COMMANDER FITNESS CENTER
Total years of experience :11 years, 1 month
• Answer and forward phone calls to appropriate individuals and departments;
• Greet visitors and monitor visitors area;
• Handle customers queries;
• Provide ongoing customer service support;
• Schedule appointments and take minutes of meetings;
• Generate reports and other documents on a monthly basis or as required;
• Maintain front desk procedures including contact information, directions and frequently requested company information;
• Manage communications with targeted clients as part of the marketing strategy of the company;
• Draft correspondences in high standards and good language;
• Manage sending and receiving a high volume of internal and external communications including email, mail and fax;
• Create and maintain spreadsheets using advanced excel functions and calculations to develop reports and lists;
• Properly route agreements, contracts and invoices;
• Oversee maintenance of the reception and waiting area;
• Coordinate customer payments and billing;
• Supervise the purchase of necessary supplies, snacks and refreshments;
Managed telemarketing including calling clients for membership.
Helps marketing manager in visiting company to make a corporate offer.
Chain of shopping malls in the Philippines with 43 mall branches
• Effectively manage large amount of work related to customers relations;
• Handle cashiering tasks;
• Identify and assess customers’ needs to achieve best customer satisfaction;
• Provide accurate, valid and complete information and reports;
• Support the sales team by providing telesales support;
• Take the extra mile of promoting to customers
• Prepare and comply documents for the processing of government permits and licenses;
• Ensure proper documents classification, and filling out in a proper archiving system;
• Prepare all construction related documents;
• Review and modify documents, and arrange document transmittals
• Setup computer desktops in the newly established office of the company,
• Manage cabling and troubleshooting to avail internet connection to all devices at workplace;
• Organize a massive amount of records containing confidential information;
• Perform data entry tasks as and when needed;
• Maintain the general filing system, and file all incoming and outgoing correspondences;
Most integrated fitness entity in the region (abudhabi)
Managed telemarketing including calling clients for membership.
Helps marketing manager in visiting company to make a corporate offer.
Most integrated fitness entity in the region (abudhabi)
Managed the reception area, including greeting visitors and responding to telephone and in-person request for information
Managed calling of membership renewals, visitor’s log.
Managed sending and receiving a high volume of internal and external communications including email, mail and fax.
Maintained electronic and paper based file system
Created daily, weekly and monthly reports of company sales
Created and maintained spreadsheets using advanced excel functions and calculations to develop reports and lists.
Properly routed agreements, contracts and invoices through the signature process.
The national health insurance company with offices all over Philippines
Participates to set up computer desktops in new established Philhealth office building.
Managed cabling and troubleshooting to make internet connection in computers.
Organize thousands of records containing confidential information.
Managed typing in MS word and computation in excel.
Maintain the general filing system and file all correspondence.
Managed Xerox, fax, scanning, ID laminating and CD burning