Anamel Boado, Customer Care Coordinator

Anamel Boado

Customer Care Coordinator

Jackson Trading LLc

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, Computer Science
Experience
9 years, 11 months

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Work Experience

Total years of experience :9 years, 11 months

Customer Care Coordinator at Jackson Trading LLc
  • United Arab Emirates - Dubai
  • April 2012 to November 2012

Preparing Invoice and Delivery Note
Assign and schedule deliveries
Attending customer especially if they have complaints and inquiries
Update the clients database
Product information and details
Follow up pending deliveries and payments
Update the collections and receivables system
Preparing the statement of the accounts
Preparing Contracts for New and Renewal Clients

Personal Assistant to the CEO at Kafil Group of Companies
  • United Arab Emirates - Dubai
  • March 2011 to March 2012

Organizing and maintaining diaries and making appointments.
Producing documents, briefing papers, reports and presentations
Carrying out researches and presenting findings into subjects the manager is dealing with.
Organizing and attending meetings, and ensuring the manager is well-prepared for meetings
To handle any other tasks instructed by the GM
To investigate according to the GM instructions
Dealing with the Client
Dealing with incoming email, faxes and post.
Dealing with correspondence and writing letters, and taking dictation and minutes.
Preparing Invoices/ Preparing Quotation and Local Purchase Order for Suppliers
Answering phone calls, faxing and scanning.
Handling all office duties and administrative works
Set up and maintained internal computerized documentations.
Coordination & Follow - up pending records with Client SuppliersSales Inventory and Data Encoder/ Responsible in Making Material and Stock List
Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution

Office IN-Charge at Sahra Fashion Design
  • United Arab Emirates - Dubai
  • February 2009 to March 2011

Acting Administrative Executive, handling all office duties and administrative works.
Responsible for organizing, distributions and encoding of all incoming and outgoing correspondent letters.
Answering phone calls, faxing and scanning.
Organizing and distribution of files
Preparing Daily Sales Report
Set up and maintained internal computerized documentations.
Sales Inventory and Data Encoder
Coordination & Follow - up pending records with client/suppliers.

Receptionist at Baili International Tr. LLC
  • United Arab Emirates - Sharjah
  • October 2007 to January 2009

Answering phone calls, faxing and scanning.
Coordination & Follow - up pending records with client suppliers.
Responsible for organizing, distributions and encoding of all incoming and outgoing correspondent letters.
Responsible for all the inquiry regarding the company’s product and services

Secretary to the Consultant at TAV Construction
  • United Arab Emirates - Dubai
  • September 2005 to September 2007

Acting Personal Assistant to the Project Manager and Resident Engineer, handling general secretarial duties such as formatting, presentations, correspondence, including office administration works.
Coordination & Follow - up pending records with client suppliers.
Coordination between site & office correspondence work as well as Site & Head Office.
Coordination between the Consultant and to the Main Contractor Office.
Responsible for organizing, distributions and encoding of all incoming and outgoing correspondent letters.
Make sure that all the files/office records are updated with hard and soft copy back up for safe keeping.
Answering phone calls, faxing and scanning.
Preparing Minutes of Progress Meetings.
Set up and maintained internal computerized documentations.
Prepare reports, memos, letters and other documents using word processing, spreadsheet, database, and presentation software
Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution
Responsible for Material Receiving Report

Customer Service Agent at E- Pacific Global Contact Centre
  • Philippines
  • August 2003 to April 2005

Answering inbound calls and assisting customers who have particular inquiries or questions.
Providing individualized customer service of high-standard professional level.
Building the interest of customers in the products and services offered by the organization.
Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.
Assisting customers of communication based organization with service queries and problems.
Handling customers directly either by face to face, electronically, or telephone and responding to customer inquiries and questions promptly.
Providing feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
Facilitating the collected competitive information to monitor business opportunities and trends.
Checking lines and categorizing the problems and issues of the customers.
Determining problems or issues in queries or complaints handling nature and proposing solutions for Enhancements.

Education

Bachelor's degree, Computer Science
  • at Technological Institute of the Philippines
  • April 2005

Specialties & Skills