E-Services Department Manager
ESKADENIA Software
Total years of experience :20 years, 1 Months
Responsible for the overall planning, organizing, and execution of all IT operations in the company. Developing and executing strategic plans to optimize the use of information technology in support of business objectives. Leading the IT department and employees towards achieving the department objectives. Providing IT-related consultations both internally and externally, administering information technology infrastructure.
• Planned yearly department Objectives and budget, advising management of costs of capital investments.
• Participated proactively with other department managers in developing and executing strategic annual departmental plans and objectives.
• Defined, enforced, and audited Information Systems policies and procedures.
• Evaluated, acquired, and deployed new technologies to support strategic and operational activities.
• Security Assessment and improvement all over the company.
• Served as an IT consultant for the companies customers.
• Provided customers with hardware recommendations with HA to meet new needs.
• Performed penetration testing on Eskadenia’s network, finding vulnerabilities and guaranteeing a fully protected environment.
• Planed and acquired disaster recovery technologies to ensure business continuity.
• Handled all web-hosting and cloud services, DNS zone purchasing and management.
• Administered application servers (Exchange, SQL, IIS, VSS, Mcafee, Kaspersky.etc.).
• Administered Windows and Active Directory servers (2000, 2003, 2008, 2012, 2016, 2019).
• Prepared weekly, monthly, and yearly department performance reports.
Served as a professor’s assistant, preparing data analytics courses for undergraduate students. Prepared datasheets, evaluated worksheet complexity. Collected data, Analyzed the data, interpreted the results, created visualizations, reports, dashboards, and understandable stories using (Excel, Tableau, Python, R, SQL, and SAP).
Installing, configuring, and maintaining computers, printers, projectors, podium systems, and peripherals. Software installation and troubleshooting for staff computer systems.
Assist technicians in solving classroom/lab issues, and assisting students with network connectivity issues.
Installing, configuring and troubleshooting Business Intelligence tools (Tableau, SAP).
Administering information technology infrastructure, performing hardware and software troubleshooting procedures, and developing software modules to meet business-units need.
• Administered IT infrastructure (Servers, Network, Applications, Databases, etc.)
• Planed, enforced, and audited software and hardware security measures.
• Developed software modules to meet business-units need.
• Administered databases (creation, modification, fine tuning, back up, migration).
• Performed hardware and software troubleshooting procedures.
Administering computer labs, performing hardware and software troubleshooting procedures, and managing different entities/components on active directory.
• Managed Active Directory users, groups, and policies.
• Administered firewall rules and policies (ISA2004)
• Performed help desk activities (on site, remotely, over the phone).
Administering computer labs, performing hardware and software troubleshooting procedures, and managing different entities/components on active directory.
• Developed software modules to help IT employees perform their tasks more efficiently (Service Request Programs, Computer Inventory).
• Installed and configured software, hardware, and printers.
• Performed help desk activities (on site, remotely, over the phone).