Senior Project Manager – PMO / End to End Service Delivery
Alef Edcuation
Total years of experience :18 years, 9 months
Manage different types of IT & Education programs/project in addition to the following responsibilities:
Build programs/projects structures, best delivery strategies, establish End - End roadmap and focusing on team performance during programs/projects life cycles.
Maintain client and company benefits, related added value across each program/project.
Work collaboratively with cross-functional teams to develop governance policies, processes, tools and systems including templates, reporting, capacity planning, resource management and budget planning to improve efficiency, predictability & preparation for future plans & expansion strategies based on programs/projects needs.
Participate in bidding process to select vendors, enhance projects cost estimate, risk identification and mitigation, team capacity and providing projects delivery plans which aligned with program master plan.
Facilitate program/projects and working with all stakeholders to achieve programs/ projects goals in term of scope, schedule, quality, cost & customer satisfaction.
Conduct periodical projects / programs status review and handle all escalated risks, issues from program team that are impacting programs’ delivery & related objectives.
Develop, maintain and publish Program/project KPIs, reports & dashboards that effectively track project delivery.
Solve complex issues by identifying the root cause, doing proper impact analysis, select the right solution actions with the right key stakeholders to avoid/minimize any negative impact on program/project level
Handle change requests from client side starting from evaluating the new request, conduct impact analysis, evaluate the result and to reflect final change on different plans, cost & quality.
Handle new organization initiatives that will serve in implementing new business vision, mission, objectives which may transferred later to programs or projects.
Participate in selecting & hiring new PMO staff like new project managers and coordinators.
Responsible for presales and technical activities, Technical Presentations, Follow up with customers, Generating Leads in Microsoft department for any third party solutions such as Citrix products, Captaris RightFax, Websense, Symantec/Veritas solutions, & Microsoft products.
Write the Technical documentation & proposals for the mentioned solutions, including solutions design, H.W & S.W. requirements, edition recommendation, product availability and redundancy plan.
Handling technical activities for different Microsoft products such as Domain & network services, Exchange 2003 server, ISA 2004/2006, WSUS, etc...
Manage & Deliver a statistics project to KSA - General Authority for Statistics with the following responsibilities:
Maintain main communication lines between GaStat top management, PMO, GOPA and different experts.
Overall project planning, implementation and quality control.
Ensure overall coordination of the project; work with project experts to maintain expected quality, timelines of their work and reports.
Prepare technical and progress reports on the project to client and GOPA management.
Consolidate experts input and checking quality of final results in cooperation with technical team leaders.
Ensure continuous follow up and conducting assessment of achievements against preapproved plans.
Prepare, coordinating, and follow up of the missions of all experts, drafting Term of Reference (ToR), get all required approvals to proceed, monitor & update work plans at implementation phase.
Manage & Deliver a Business Solutions Services program to du telecommunications company with the following responsibilities:
Plan program roadmap and translate different objectives to projects plans and ensure from alignment with program main plan.
Create projects timeline plans with managing & utilizing resources within 6 different teams.
Responsible for resource planning like determine type of needed resources, teams, roles & responsibilities, resource scheduling, tasks distribution, Monitor & control work progress for program life cycle.
Define the governance rules, polices & required controls to ensure from running the program/projects smoothly.
Manage risks, issues, plan a proper response plans with taking corrective actions when needed.
Follow up with external stakeholders to prepare any required integration such as preparing network components integration like MSC, SMSC, IN, HLR, etc.
Handle the coordination between Designing, Integration, Provisioning, Billing, Charging, DWH & Testing teams to ensure covering all required scope, all flows and all use cases with different complexity levels.
Manage stakeholders’ communication, ensure from maintaining good relationship with all parties & to meet customer expectations, apply contracts terms & maintain expected quality standards.
Follow up project scope and deal with any changes by applying related Change Request Processes.
Handle different conflicts & customer escalations to maintain a reliable relationship with customer & stakeholders
Manage & maintain project documentations & assets.
Manage eLearning projects throughout Middle East & Gulf region with the following duties:
Responsible for initiation, planning, executing, managing, monitoring, controlling and closing eLearning projects.
Analyze and review RFPs to share resources requirements, required budget & initial schedule with sales team.
Prepare Technical & Financial proposals.
Indirect line management responsibilities for eLearning department “45 team members”.
Estimate Projects activities Efforts, team capacity, allocation percentage and needed expertise level for different tasks & activities with monitoring resources performance according the agreed plans.
Work on enhancing rates of projects performance and compliance with internal health check auditing practices.
Manage project resources, time, cost and forecast the needed efforts for project completion.
Build program governance including policies, procedures & templates.
Monitor projects performance and health check in order to be ready for any review gateways at different phases of projects
life cycle.
Ensure achieving program expected benefits and objectives.
Establish professional relationships and open communication channels with key customers.
Ensure proper system monitoring and program handover to the support team.
Contribute to establish and enhance project management processes for PMO department.
Operating Systems Tech. Specialist in installation, configuration, upgrading, diagnosing and troubleshooting.
Hardware Systems Technologies Specialist in installation, configuration, upgrading, diagnosing, troubleshooting, preventative Maintenance for different brands like HP & IBM.
Responsible for enterprise customers & internal workshop which including Spare parts order and follow up with vendors.
courses: CERTIFICATES
