Store Manager
starbucks
Total years of experience :15 years, 10 months
• Ensures that the store has sufficient products, merchandise, and supplies.
• Delegates duties, as necessary, to assistant store manager and shift supervisors.
• maintaining proper loss prevention standards and reviewing controllable expenses.
• Insure to have a clean, organized and prepared store environment, adhering to all health, safety and sanitation guidelines.
• Supervised staff and ensured that all health and safety codes were followed.
• Train all new hires on the essential elements of coffee shop work, including customer service, machine operation, and food safety guidelines.
• coordinate staff scheduling and rotas, and motivate and encourage staff to achieve targets.
• ensure high standards of customer service are maintained.
• prepare reports and other performance analysis documentation.
• report to, and attend regular meetings with area managers or head office representatives.
• Recognize and motivate associates to build loyal customer relationships.
• Train and motivate all associates through on-going programs in sales, customer service and product knowledge.
• Prepare associates for increased levels of responsibility, using individual development plans and 'Area of Responsibility' assignments.
• Maximize team and individual performance through consistent coaching and feedback using performance management processes.
• Drive sales while maintaining exceptional customer service and visual presentation on floor.
• Build positive working relationships with store team, brand team and CS team to clarify priorities and best practices.
• Assess store metrics and associate behaviors to identify strengths and opportunities to maximize store results.
• Plan and delegate key initiatives. Collaborate with team to anticipate challenges.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met including; workplace safety, risk management, merchandise management, and loss prevention.
• Response to client’s complaints and solve refund-exchange products and report any manufacture defects to brand team.
• Reaching sales targets and increasing profits.
• Achieve yearly shrinkage goals.
• Demonstrate sales leadership by setting an example in “Customer First” to all team members and reinforcing the selling culture.
• Resolve customer service/satisfaction concerns.
• Conduct training sessions for assistant manager and sales associates.
• Ensure proper merchandise presentation is maintained as directed by brand visual team and operation manager.
• Uphold backroom presentation standards.
• Managing stock levels and making key decisions about stock control.
• Conduct weekly meeting with team members and provide recap.
• Using information technology to record sales figures, for data analysis and forward planning.
• Reaching sales targets and increasing profits
• Managing stock levels and making key decisions about stock control.
• Maintains the stability and reputation of the showroom in the local market by contacting the local interior designers & engineers and work with them on projects.
• Using information technology to record sales figures, for data analysis and forward planning.
• Responding to customer complaints and comments.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Managing and motivating a team to increase sales and ensure efficiency.
• Managing stock levels and making key decisions about stock control.
• Analyzing sales figures and forecasting future sales volumes to maximize profits.
• Analyzing and interpreting trends to facilitate planning.
• Using information technology to record sales figures, for data analysis and forward planning.
• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews as well as providing or organizing training and development.
• Ensuring standards for quality, customer service and health and safety are met.
• Responding to customer complaints and comments.
• Organizing special promotions, displays and events.
• Attending and chairing meetings.
• Updating colleagues on business performance, new initiatives and other pertinent issues.
• Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.
• Keeping the elite standards of the products by promoting the image of the brands, and high standards of the merchandise.
• Attending the customer queries over the telephone and making a telemarketing strategy of selling by endorsing the products.
• Tendering excellent customer service by merely giving right information to the customer, follow ups the queries and suggestion, inform the clients to the latest designs and styles by giving suggestions and promoting the products by giving promotional events.
• Create a good perspective and friendly working environment through assisting of visual merchandise by checking the window display of the showroom, proper arrangement of all the sections and stock room arrangement.
• Replenishing all the merchandise that we sold for the day.
• Receive the merchandise by checking the stock delivery voucher and transfer out of all the slow moving items.
• Do in store duties from time to time.