Senior Sales Engineer
Arabi Com/Firefighting, Plumbing, Infrastructure Sales.
Total years of experience :14 years, 1 Months
Fire Fighting Sales Engineer.
Selecting NFPA Fire Pumps (Grundfos rapid Software).
Selecting Jockey Pumps(Grundfos wincaps Software).
Handling KOC FF inquiries.
Selling/Managing All FF KFD approved products,
BS&GI pipes ASTM A53/106, Ductile iron pies&fittings, OS&Y & NRS GV, Fire Hose cabinets, Hoses, Landing valves, Dry Pillar Hydrant, Extinguishers, etc....
Handling the ERP System Quotations, Delivery Notes, Invoices, Return Material Authorization, reservations.
closing deals.
Meeting consultants for any technical comments.
Delivering and Discussing the technical submital.
preparing the technical submital.
Specification Engineer: Following consultancy offices to ensure add our brands in the approves sources during project design stage.
• Monitoring raw material, semi finished and finished products available, shortage, and extra quantities for handling.
• Monitoring products costing fluctuation and final values realized.
• Responsible for daily transfer products.
• Converting between selling unit to weight when creating a job order to calculate the weight of raw material required.
• Deciding the material changing (replacements) for any material shortage.
• Receiving production requisitions from sales department, creating BOM, and the job order for each machine needed to produce the finish product (based on operation chart).
• Deciding which machines to run each product (product flow).
• Informing Costing department for any high inventory price or foreign values when checking the job orders.
• Over viewing the HD Section (shopping bag), its manpower quantities produced and weight of finished product results.
• Administrating the ERP system Microsoft Dynamics 2009&2012 in plant two.
• Setup the process time and process cost for each resource.
• Setup costing sheet for the plant.
• Worked with ERP implementing company contracted with Al Tayyar to setup Microsoft Dynamics 2009 to plant number thee (Project coordinator).
• Make analysis meetings; to conclude business cycle, procedures, limitations,
customization, type, products, machines,
• List company items and noting the differences, to distinguish between product and master product.
• Defining products, master products.
• Defining bills of materials.
• Defining operations, resources, routes, production units.
• Defining sites, warehouses.
• Linking cost categories and groups, bill of material and its lines,
• Creating cost categories.
• Production control module
• Production & Inventory support to implementation clients.
• Setting up working time and
• Training sessions to the client.
• Creating route and BOMs versions.
• Setting up capacities, cost/hr, run time, setup time.
• Senior representative on Aramex/KSA account.
• Handling the manager calls from the agents.
• Call centre agent on Aramex/UAE account.
• Over 200 customer handled per day over phone to obtain the customer location and time availability.
• Acting Team leader, Managing the floor that consist from about 100 agent, their breaks,
commitment, preparing and solving any malfunction of the stations.
• Sending daily reports to the client and top management; End of Day, Total Idle
Capacity, Adherence Sheet, Spare Users, Incident, Lost Calls, Agent Performance
Details, List Campaign Reports.
• Handling the communications via emails with all departments; Quality, Real Time
Management, Top Management, Work Force Management, Operations, Channel
manager, and the Client.
• Controlling agents activates, behaviour, attendance, and commitment.
• Fill daily tracking sheet for the agents.
• Make the meetings with agent for any up normal case happened and to sign the commitment memo if legalized.
• Starting the conference call with client and other departments in site B & C negotiating
all the cases we are facing.
• Graduated Bachelor in Industrial Engineering; Jordan University of Science and Technology/regular program, ABET* accredited course, GPA: Good.
• General Jordanian Secondary Education/scientific branch with general average (88.4%)